Waldorf Astoria Orlando is looking for a Front Office Rooms Coordinator to join the Team!

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Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

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Want to learn more? Hotel Website, Facebook, Instagram

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Classification: Full-Time

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Shift: Various – must be available to weekdays, weekends, and holidays.

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Pay Rate: The pay rate for this role is $20.64 and is based on applicable and specialized experience and location.

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Medical Insurance Coverage Available - for you and your family

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What will I be doing?

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The Front Office Rooms Coordinator organizes and oversees all VIP and group arrivals/pre-check in groups to ensure total group satisfaction. Ensures that all group guests confirmed specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Communicate efficiently all group & VIP concessions to the team for proper execution and provides prompt and courteous service to meet Hilton's high standards of quality.

\n\nCompletes the group and guests pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests, room rate, and specific group concessions. \nPre-blocks all VIP and specific accommodations and special requests at least 2 days prior to arrival. \nPrioritizes daily room assignments (i.e., Tours). Makes appropriate selection of rooms based on guest needs. \nCodes electronic keys. Non-verbally confirms the room number and rate. \nProvides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. \nPre-blocks all guests with special requests.\nReviews Group Resumes for groups details accuracy. Monitor group resumes ensuring that all reservations related information is applied properly.   Looks for special requests, coding issues and billing requirements. Set up group billing within OnQ system for assigned groups if necessary.   \n\n

Promptly answers the telephone using positive and clear language. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers as requested

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Assist in ensuring proper communication of group requests to the Front Office team and distribute group reports according to resume specifications.  Monitors and charges No Shows and Late Cancels daily.

\n\nPerform functions of the Pre-Arrival Coordinator, when needed\n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 World's Best Workplace & #1 Hospitality Company by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family \nMental Health Resources\nBest-in-Class Paid Time Off (PTO)  \nGo Hilton travel discount program \nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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