Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to The Resort at Glade Springs, a distinguished property in the Pyramid Global Hospitality portfolio, located in the scenic beauty of West Virginia. Our resort features 200 guest rooms and an impressive 21,590 sq ft of meeting space, and a one-of-a-kind golf course stretching over 7,121 yards, providing a perfect blend of luxury and functionality. At The Resort at Glade Springs, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by natural beauty. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Resort at Glade Springs. Take the first step towards a rewarding career by applying today. Overview Job Description: Rooms Manager will lead the Front Office and Housekeeping Operations to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay. This manager will be responsible for the day-to-day operations of the front office guest services, transportation, and housekeeping teams. This manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to. Essential Functions: Supervises various front office and housekeeping departments in respect of budgets, asset management, stock / stock rotation; purchasing. Manage day-to-day operations and assignments of the staff; schedule, plan and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities etc. Control labor costs & expenses, and maximize profitability within all areas of the front office. Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy Responsible for the daily room inventory management process. Actively monitor group blocks to determine room availability for sale. Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency. Job Requirements: SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system Ability to stand, walk and continuously perform behind the front desk. Requires standing and continual mobility throughout front office area. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Strong organizational skills Must speak fluent English. Other languages a plus. Flexibility regarding schedule needs Problem solving, reasoning, motivating, organizational and training abilities are used often. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. EDUCATION AND/OR EXPERIENCE Education: College degree Experience: Two years combined prior front desk and supervisory experience preferred. Must have excellent communication skills, written and verbal, and relate to guests’ concerns and work well in groups. Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. The ability to motivate and drive the staff is essential. Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc. Must be able to handle multi-tasking and be goal- and results-oriented. Must have strong time management skills to meet deadlines. Grooming: All employees must maintain a neat, clean and well groomed appearance. Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.