Starting wage of $23.50

Monday through Saturday – Fluctuating day shift hours 

Route Development Specialist

The Route Development Specialist (RDS) is responsible for servicing customers based on their orders, delivering tires, and supporting the development of new markets. This role focuses on growing the target markets. The RDS will collaborate with the operations, customer service, and sales teams to maintain and enhance customer relationships. The RDS must effectively service all existing and prospecting customers.

This role reports to the Tire Logistic Center (TLC) Leader.

The individual must exhibit the following core TireHub commitments:  

·         Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. 

·         Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. 

·         Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.  

·         Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

Role Specifics:

·         Responsible for distribution of tasks including:

o   Operations (80%)

o   Customer Service (15%)

o   Sales (5%)

*Adjustments to these allocations are made as business needs evolve.

Operations

·         Communicates effectively with customers and TLCs to accurate forecast inventory, according to customer request, new or special tire inventory and current market trends.

·         Exercises judgement within defined practices in selecting methods and technique to grow the business.

·         Responsible for conducting daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns.

·         Establish relationships with existing and new customers to grow the market.

·         Loads, unloads, inspects, and records tires on TireHub vehicles for delivery to and from customers.

·          Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders.  Performs necessary counting, tallying and documentation of inventory control. Operates equipment such as forklifts, order pickers and pallet jacks, ensuring adherence to safety protocols. 

·         Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking.

·         Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles.

·         Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.

·         Completes all driver and vehicle maintenance logs accurately.

·         Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. Completes other tasks assigned by manager or another member of leadership.

Customer Service

·         Conducts both cold-call and warm-call visits to potential customers to introduce them to TireHub and its products.

·         Acknowledges and collects data on customer account issues and service concerns and informs the customer service team of issues for a resolution.

·         Assists customers in the account creation process for TireHub.

Sales

·         Grow existing customer base by upselling and cross-selling additional inventory/tires. and services.

·         Compiles a list of prospective customers along designated routes and inputs data into the CRM system to provide sales teams with follow-up information. 

·          Collects payments from customers for merchandise delivered on a Cash on Delivery (COD) basis.

Competencies:

·         Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement​.

·         Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear​.

·         Drives Results: Consistently achieving results, even under tough circumstances​.

·         Collaborates: Building partnerships and working collaboratively with others to meet shared objectives​.

·         Communicates Effectively: Delivers communications that convey a clear understanding of the unique needs of different audiences.

Experience:

·         High School Diploma or equivalent.  

·         1 year of general work experience.

·         Must have a valid driver’s license.

·         Must have at least 3 years of driving history, with a valid driver’s license (does not include driver’s permit).

·         Must be 21 years old or older.

Required Knowledge, Skills, and Abilities:

·         Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills.

·         Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles.

·         Ability to safely drive TireHub vehicles to distribute tires to customer locations.

·         Multitask in a fast-paced environment.

·         Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations.

·         Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card.

·         Work independently and as part of a team.

·         Familiarity with Manifest, GPS, and Navigation systems.

·         Must be able to maintain a forklift certification.

·         Must be able to maintain a valid driver’s license.

·         Good mathematical skills.

·         Excellent Organizational skills.

Working Conditions:

·         Required to lift, pull, push, and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures) as needed.

·         Employee is regularly required to stand, sit, walk, kneel, bend, crawl, climb and balance.

·         Employee is required to assist in the moving, lifting, and placement of advertising displays in furtherance of sales functions.

·         Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

·         Employee is exposed to moving mechanical parts and outside weather conditions. Noise level in the work environment is usually moderate.

·         Employee must be able to work Monday-Saturday, during operations business hours.

·         A company-provided van will be assigned for work-related purposes. Employees may be required to park the vehicle at their residence when not in use. Employees must ensure they have a secure and appropriate space available for parking.

This role is based in Tallahassee, Florida. Candidates must reside in or around the area to effectively support the market's operations. While the primary work will involve travel throughout the assigned territory, local knowledge and proximity to the market are critical for success in this role.