At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

The routing team is dedicated to ensuring the highest possible route quality for our clients worldwide through effective route ownership, while also enhancing the company’s profitability.

Responsibilities:

Minimize client complaints, particularly from top clients, and reduce the workload for internal teams involved in route setup.

Analyze and monitor quality markers (e.g., Delivery Rate, Conversion Rate, delays) at the provider, network, route, and client levels.

Handle spam complaints from suppliers, manage whitelisting/blacklisting requests from account managers, and notify relevant parties.

Quickly and professionally resolve issues in both critical and non-critical situations.

Closely monitor platform KPIs to ensure timely issue resolution and resource availability.

Suggest and implement new monitoring systems and rules to prevent downtime and performance issues.

Provide ongoing feedback to internal engineering teams to enhance our products based on client needs.

Qualifications:

Passionate Tech Enthusiast: Eager to build a career in a dynamic and innovative environment.

Diverse IT Interests: Knowledge in querying languages, programming logic, and computer networks.

Client-Centric: Committed to providing the best possible experience for clients.

Supportive Nature: Naturally supportive to both clients and colleagues, understanding that support is a mindset.

Curious Learner: Always eager to understand how things work and find ways to improve them.

Analytical Problem Solver: Not afraid to dig deeper and use analytical skills to solve technical problems.

Progressive Thinker: Enthusiastic about tackling increasingly complex problems.

Effective Communicator: Fluent in English, able to communicate seamlessly with clients, partners, colleagues, and engineering teams.

Why our employees choose us (and stay)?

Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

#LI-KA1
#LI-Hybrid

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.