At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Join Infobip - Innovating Global CommunicationsAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that through teamwork, we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities, shaping the global communications of the future. With 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally.Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.As a Junior Engineer Specializing in Voice at Infobip, you will play an entry-level role within our Platform Operations, specifically focusing on VoIP (Voice over Internet Protocol) services. Your primary responsibility will be to ensure the reliability and quality of voice communications across various channels in modern omni-channel communication. You will collaborate within a global team, tackling different areas to maintain and improve our voice services, including:

Handling technical issues and support requests related to voice calls and VoIP protocols (SIP, SDP, RTP).Ensuring high customer satisfaction by addressing customer concerns (Globally) and working closely with both internal and external stakeholders.Enhancing tools and systems for monitoring and troubleshooting VoIP services, ensuring seamless call experiences.Contributing to Infobip's leadership in VoIP and voice communication by staying ahead in innovation, quality, and security.Deep awareness of end-user needs and continuously striving to improve user experience for both customers and partners.Participating in continuous learning and attending development sessions to stay current with evolving voice technologies and best practices.Proficient in technical processes related to VoIP protocols, call detail records (CDRs), and working with SIP, Asterisk, and SBC infrastructure.

Skills and Qualifications

Advanced English level (mandatory)Excellent communication skillsProactive approach and attention to detailIntermediate level of Excel

Experience (Desirable)

Experience in the Telco industry (1 year) is a plusFamiliarity with SIP, SDP, and RTP protocolsUnderstanding of Asterisk and SBC (Session Border Controller) architectureBasic knowledge of Call Detail Records (CDR) and related VoIP infrastructure

What You Can Expect at Infobip

Awesome Clients: Work with leading global brands, telecom operators, and partners.Growth Opportunities: Infobip is a rapidly expanding company in a fast-growing industry, offering numerous pathways for career development.Learning and Development: Participate in onboarding, training sessions, and continuous education tailored to your growth as a Voice Engineer.Global Connections: Collaborate with colleagues from around the world, leveraging Infobip's global presence.Pay & Perks: Competitive salary, top-notch equipment, team-building activities, and a balanced work-life environment.

Infobip employees are diverse, sharing the same passion and talent that helps us achieve our mission. Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.Infobip is a global leader in omni-channel engagement, powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. We help our clients and partners overcome the complexity of consumer communications, grow their businesses, and enhance customer experiences – all in a fast, secure, and reliable way.Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation, we hire, grow, and retain the best engineering talent across the world. Over the last 15 years, we’ve grown into an engineering powerhouse with 65+ offices on 6 continents and over 3,000 experts, aiming to change the way the world communicates. We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. All our solutions are fully developed in-house, and we are proud of the talents we have in our company!If you are passionate about mobile technology, software development, or global business, apply now so we can find out how well we fit together.Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.