Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business.

The role of the Visa Rules Management team (VRM) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Dispute adjudication, Contract management and external Standards Body Management, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What a Rules Analyst does at Visa:

This is an individual contributor role, responsible for providing technical and functional support with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The role will focus on reactive cases/incidents and may be exposed to be part of the working group on certain proactive market or regional initiatives in both AP and CEMEA. The role will manage compliance cases/incidents and ensure that Non-Compliance Assessments are assessed, deferrals granted when appropriate and agreed to incentivize compliance.

The expectations of this role include the following and is not limited to:

Monitoring, investigating, and validating the compliance status of Clients and where necessary to agree and execute corrective measuresManaging internal and external (when needed) relations within the context of compliance enforcement and non-compliance assessments and processes escalating where appropriate to the Visa Rules Management as requiredGeneral Client compliance with the Visa Rules covering:Assessment of the severity of the violationCase Management until resolution is achievedAfter consultation and approval, imposing Non-Compliance Assessments, if requiredImplementing remediation plans and/or waivers in conjunction with Visa Rules Management Development staff membersCommunication with Clients, Internal Stakeholders, and rule business ownersManagement of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functionsProvide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and / or questions related to Compliance activities and ensure understanding and compliance with the Visa RulesDevelop and maintain good relationships with regional offices in AP and CEMEA to ensure Visa Rules Management team initiatives and best practice effectively introduced across both marketsResponsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progressesMust manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized.

Why this is important to Visa

The role is primarily accountable for support with the reactive compliance initiatives/tasks in the AP and CEMEA regions addressing inquiries and potential violations. As required, the role may also be engaged in the proactive regional reviews as part of a bigger project group.

The role will manage internal and external relations within the context of compliance negotiations escalating enforcement decision and action where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa.

The jobholder will work under full supervision of more senior and experienced staff of AP CEMEA team. The role requires limited work with other Business Functions in both AP and CEMEA regions.

Qualifications

What you will need:

You will have the skills to diagnose issues and take the lead to solve them collaboratively working across Visa both in AP and CEMEA. As a candidate you should have:

Bachelors/Degree or equivalent with 3+years of relevant work experience.Strong interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.Excellent writing and verbal skills to convey complex topics in “Plain English”.Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.Good project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level.Experience gathering business requirements and translating needs into successful deliverables.Excellent research and analytical skills.Ability to effectively work under pressure and adhering to tight deadlines.Ability to set priorities and manage expectations, and work both as part of a team and independently.

What will also help:

Experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body and knowledge of Visa Rules.Awareness and understanding of Visa and Client / Industry business priorities.Understanding of Visa products, services, and systems.Multi-lingual capability in at least one other language supported in the Europe region.Working (intermediate) knowledge of Microsoft Office, SharePoint.Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network operating rules.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important initiatives for clients and Visa, including but not limited to:

Working with in-country and HUB business teams to support compliance initiatives and incidents in both AP and CEMEA regionsWorking with regional stakeholders as well as senior management in markets and both regions to deliver seamless client experienceEngage in learning and understanding new products, services, risk and government initiatives, as part of your work to support Visa and client objectives

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.