**The position** Looking for a role where you are responsible not only for supporting the global users and vendors, but also take part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P First Level Support team for European markets. **Tasks & responsibilities** + Providing support for the Source to Pay process starting from the order creation to the payment + Assisting & answering queries from the global user community related to the invoices and purchasing orders + Providing training how to use the Purchasing Tool WeBuy (SAP Ariba) + Being main contact for external suppliers – 1st level support + Processing requests in Service Now + Processing incoming queries (via call, MS Teams or e-mail) from BI employees as well as suppliers globally + Analysis of system mistakes and reporting this to the admin teams **About our future employee** You should speak German fluently (min. B2/C1) and English on a very good level (min. B2) and have at least 1 year of working experience in finance/accounting, customer service, contact center or related. We are also open for considering less experienced candidates or from other areas of work with a strong willingness to learn on the job. Additionally, we are looking for: + Bachelor degree + Customer service orientation + Excellent communication skills + Good Microsoft Office skills All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.