Description Do you want to help build and optimize one of the most strategic organizations at AWS? Are you excited to help field teams overcome complex challenges and make transformational impact to businesses? In this role you will help define, build, launch and optimize cross-regional and cross-functional capability uplift, tooling and enablement initiatives. You will own operational cadences, reporting and drive efficiencies and acceleration mechanisms. The key to your success is excellent attention to detail, a strategic mindset and ability to translate strategic priorities into operational mechanisms and delivery initiatives - all whilst bringing the business on the journey. Reporting into the North Americas (NAMER) Sales and Tech Strategy team, you will work closely with senior regional and world-wide leadership to support the strategic evolution of the technical functions, including programmatically executing day-to-day field operations, tooling, and coordination and planning of activities, initiatives and mechanisms. You will own field operational reporting for business reviews, own reporting, dashboards, help identify and mitigate risks and issues. and support the delivery of the functional strategy, regional initiatives and future state operating model. You will work closely with NAMER Technical Leaders to optimize current operations. Key job responsibilities - Partner with senior leaders to define, launch and optimize their annual goals and strategic initiatives to meet the rapid growth of the business. - Implement, monitor and analyze success metrics and drive predictability in our operations, with your analytical mindset and technical skills; (high proficiency expected in Excel). - Provide actionable business insights, through dashboards, reports and analyses, to help the Commercial organization make data-driven decisions. - Own operational cadences, such as monthly business reviews, to improve alignment on performance, ongoing initiatives and priorities. - Champion operational excellence by identifying pain points and driving the adoption of repeatable processes and tools. - Identify innovative initiatives, with high impact on our customers or our organization, and help them scale to other countries and organizations. - Voice the needs of the SAs/CSMs and define requirements in terms of tooling, enablement and resources. - Collaborate with other Operations Leaders to identify and share best practices. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. About Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Basic Qualifications - 10+ years of Microsoft Excel experience - Bachelor's degree or equivalent - Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. - Experience defining, refining and implementing sales processes, procedures and policies or equivalent Preferred Qualifications - Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.