The SaaS Technical Support Specialist is the single technical point of contact for a Lendio’s SaaS products. The SaaS Technical Support Specialist is part of the SaaS Support & Implementation team and ultimately reports to the SaaS Solutions & Implementations Manager. This person utilizes SaaS implementation processes / assets to support set up and integration with Lendio’s SaaS products and Lendio’s API. This person monitors usage and systems status with respect to clients to ensure everything is operating within acceptable parameters. The SaaS Technical Support Specialist interacts regularly with the Custom Success Team and product team to report / manage issue resolution and is the single point of contact with the client in the management and resolution of any technical issues.

What you will own

Be the expert in Lendio’s SaaS products & the Lendio API (all use cases)

Work with lenders / partners tech teams to resolve integration issues

Research and resolve (or coordinate resolution of) issues discovered / reported

Record, monitor, update and report on issues

Test and monitor API connections in general and by client

Coordinate with product/dev to stay up to date on upgrades / roadmap

Identify and validate bugs and other defects

Report issues to product/dev

Coordinate resolution of issues

Communicate with clients (as needed)

Contribute to documentation

Systems / Technologies

Lendio APIs - Lender, Partner/Affiliate, Embedded

Spotlight/Postman/ReadMe

TablesPlus/DB GUI

Snowflake

Metabase

Zendesk 

Jira

Asana

Laravel Nova

Lender / Partner Portal

API Github repo

Performance

Number/Complexity of API integrations

Quality of integrations (health, performance, feedback)

On-time integration deliveries

Time to issue resolution

Number + severity of resolved issues

Reopened issues

360 reviews

What you need to be successful

Affable personality

Keen / efficient problem solving skills

Project management acumen

Communication skills (technical/soft, written/verbal)

SQL skills

Can read application code (PHP/Laravel)

2+ years of proven experience troubleshooting API integrations, diagnosing system issues, and collaborating with developers to deliver effective solutions.

BS of Computer Science preferred, but not required.

Reporting Structure

Reports to the SaaS Support & Implementation Manager

Part of the SaaS Support & Implementation team

Works with

Lenders and partners (targeting tech teams)

Product management / development

Lender / partner relationship management teams

Compensation

$70k starting annual salary

Full time benefits

Pay Range:

Benefits

Be part of a high-performing, collaborative team, and have fun at work each day

Competitive pay

A full suite of traditional benefits

Untracked PTO (Paid Time-off)

401(k) with company match 

Company-contributed HSA

Onsite gym and standing desks

Wellness program

Discounted cellular plans

Company-contributed travel benefit

Get to know Lendio:

Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA–provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.

Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.