Job Description Ensure that the SACM process is Fit for Purpose Responsible for the process design Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process Coordinate the allocation of resources and/or responsibilities, while ensuring that all relevant staff have the required technical and business understanding, knowledge and training in the process, and are aware of their role in the process Sponsor the communication campaign to promote awareness and acceptance of the SACM process Provide the description, mission statement, roadmap, strategy, process objectives and metrics to measure success and obtain formal approval for the SACM process and its associated procedures. Monitor and review the execution of the SACM process at a high-level, ensure it remains consistent with the organization’s current culture and IT Service Management strategy and ensures coordination with all other IT processes Primary Skills SACM ITIL Secondary Skills ITIL Certified ITSM