**Description:** **Our Purpose:** **We care for people so they can be their best.** Care comes from a place of empathy and authentic human connection. We **care** by truly seeing **people** and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. **Being your best** is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world. Through our values, we put our dedication to caring into action: **Respect:** · Be inclusive · Value diverse points of view · Care for people and your environment **Integrity:** · Tell and accept the truth · Honor your commitments · Take ownership and act with pride **Empathy:** · Truly listen · Respond with compassion · Walk in the shoes of others **Inclusion:** · Seek to understand · Encourage diverse viewpoints · Support each other to thrive **Experimentation:** · Be curious and continuously learn · Experiment & generate new ideas · Make things happen **Wellbeing:** · Prioritize self-care · Use fun as fuel · Build connections within your community At Hyatt Regency: **Brand Target:** Focused guests seeking a seamless, intuitive experience for specific occasions (Ambitious Loyalist) **Brand Promise:** To make travel free from stress and filled with success **Brand Principles:** · Designed for productivity & peace of mind · Tools to stay connected and energized · Stress-free environments for seamless gatherings · Responsible & empathetic service that anticipates needs Main Duties and Responsibilities: **·** **Main Duties** o Developing policies and procedures for quality and safety programs o Supervising the implementation of quality and safety control procedures o Conducting audits to ensure that the product meets Hyatt’s policies and procedures, including legal compliance and customer expectations o Ensuring tests and procedures are properly understood and carried out o Investigating and solving technical problems related to quality o Preparing reports, records, and other required documents and paperwork o Promoting quality and safety achievement and performance improvement throughout the plant o Setting QA compliance objectives and ensuring that targets are achieved o Constantly monitoring and advising on the quality and safety performance of the staff o Working with Planning/Inventory dept. to establish quality requirements from suppliers o   Establishing standards of service for customers o Participating in and preparing for internal and external audits o Creating, planning, preparing, and conducting informal on-the-job training as well as classroom trainings with employees, safety, and quality issues o Maintain the training matrix for all quality and safety related trainings **·** **Other Duties** o Reports the status of projects to business and market leaders. o Participates in team meetings and provides regular on-site. o Ensure the safety of guests, staff, and property. o Developing positive working relationships with management and other departments’ personnel. o Hotel safety inspections are conducted regularly by the safety department to ensure that the safety and safety of guests and employees is maintained. o Compare the diverse problems confronted by the safety Department and brainstorm potential solutions. o Design & develop techniques to prevent or minimize waste. o Assisting the team by making sure that they are doing their tasks correctly. o Staying up to date with world news, current events, and hospitality safety trends and other duties. o Arrange monthly safety meetings to discuss any issues that arise during the day. **·** **General** o To report for duty punctually and well-groomed. o To provide a courteous and professional service at all times. o To maintain good working relationships with own colleagues, and all other departments. o To have a complete understanding of and adhere to the Hotel’s policy relating to Fire, Hygiene, Health, Safety, and Environment. o To maintain a high standard of personal appearance and hygiene at all times. o To have a complete understanding of the Hotel’s rules and regulations and adhere to them. **Primary Location:** Jordan **Organization:** Hyatt Regency Aqaba Ayla **Job Level:** Full-time **Job:** Quality Assurance/Hotel Operations Analysis **Req ID:** JOR000299 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.