The Workplace Health and Safety (WHS) Operational Excellence (OpEx) team is committed to the continual improvement of our people, processes, and performance to position Amazon as an industry leader in safety excellence. Drawing from field expertise, OpEx partners with cross-functional teams to resolve global challenges and proactively support our 8,000+ WHS professionals. We partner with process owners to understand causal effects leading to defects, leverage process improvement methodologies to drive efficiency, and implement change to optimize safety performance and create a culture of safety excellence.

Amazon is seeking a Program Manager to join the Operations Excellence (OpEx) division of the Workplace Health and Safety team. In this role, you will collaborate with leaders in WHS/EHS, Operations, Engineering, Risk and other cross-functional teams to understand challenges, develop solutions, and drive process improvement within safety programs and initiatives impacting all global business units. The OpEx Program Manager will develop a strategy for using internal resources to provide the most beneficial outcomes in reducing operational risk, streamlining EHS business processes, and driving scalable implementation. The OpEx Program Manager will identify best practices, facilitate sharing across business units, and support the integration into organizational standards. This role will also actively benchmark internal programs against external initiatives, measure program effectiveness, and identify best-in-class solutions to help solve current and future business challenges. As such, this role requires a candidate who enjoys developing processes, leveraging technology to implement best practice solutions, and scaling new ideas to the business while also delivering results.


Key job responsibilities
• Strong emphasis on developing scalable mechanisms/tools to support benchmarking, program optimization, and continuous improvement of new and existing WHS programs
• Partner with internal stakeholders to deep dive current challenges, understand pain points, and use feedback to iterate program improvements
• Develop centralized solutions (processes, procedures SOPs, etc.) for implementation of program improvement efforts across business units
• Develop and refine strategies for internal and external benchmarking of new and existing programs and processes.
• Establish baseline KPIs and goal objectives to evaluate program effectiveness and areas of improvement.
• Conduct postmortem program evaluations and identify strengths/weakness, effectiveness, and opportunities for revision to ensure continual improvement.
• Provide guidance and oversight to ensure compliance with all internal Amazon safety policies.
• Author regular weekly/monthly/quarterly business updates for project portfolio, ensuring clear visibility of key objectives, milestones, and performance toward goals
• Position includes travel up to 25%
• We are open to hiring candidates to work out of the following locations: Nashville TN, Bellevue WA or Arlington VA.


A day in the life
PLEASE NOTE: This role requires frequent collaboration with teams located in multiple geographies and time zones. All Program Managers are required to be on-site 5 days a week at an Amazon corporate office or location.
• We are open to hiring candidates to work out of the following locations: Nashville TN, Bellevue WA or Arlington VA.
• Some travel may be required up to 25%.