Key Skills and Qualifications:

Extensive Experience: Over 8 years of professional experience in Identity and Access Governance (IAG) and SailPoint IdentityIQ/Identity NOW. Problem Solving: Expertise in handling complex issues, including code modifications and solution enhancements for unforeseen challenges. Tool Proficiency: Experience with SailPoint IdentityIQ, ServiceNow, One Identity Manager, and other access governance tools. Active Directory Knowledge: Proficiency in Active Directory services and related services such as ADLDS. Configuration Skills: Expertise in configuring applications, rules, workflows, custom tasks, and connectors. Database Experience: Experience with databases including Oracle, Sybase, MSSQL, and MySQL. Directory Services: Proficiency with directories such as LDAP and Active Directory. Migration & Onboarding: Experience in migrating and onboarding applications. Integration Experience: Hands-on experience integrating SailPoint with tools like ServiceNow for manual fulfillment and access requests, among other core systems. Support and Maintenance: Ability to build, configure, and support SailPoint in various production environments. Experience in supporting tasks such as aggregation, ID refresh, scheduling, and correlation. Quality Assurance: Lead quality control and assurance activities, including user acceptance testing and resolution of deviations or exceptions for newly developed SailPoint solutions. Issue Resolution: Skilled in reproducing issues, gathering relevant information, and escalating problems to the product and development teams as necessary. Connector Development: Experience in building connectors and onboarding applications. Product Knowledge: In-depth understanding of SailPoint as a product and its associated services.

Key Responsibilities:

IAM Expertise: Work on Identity and Access Management (IAM) processes, including user lifecycle management, SQL, and other connectors. Incident Management: Address tickets, incidents, emails, and requests, performing root cause analysis and escalating issues as needed. Process Improvement: Regularly review IAM production support processes to enhance efficiency and effectiveness. Performance Improvement: Demonstrate improvements in turnaround time and support key initiatives related to infrastructure upgrades. Team Coordination: Actively coordinate with other support teams on multiple projects, providing support and coaching as necessary. Communication: Attend project update meetings, standup calls, and customer meetings to deliver updates and escalate any issues or concerns. Analytical Skills: Exhibit strong communication, evaluation, and analysis skills with an understanding of defect prioritization based on impact. System Integration: Support the integration of SailPoint with core systems including ServiceNow, Active Directory, LDAP, PAM, and other applications. IAG Processes: Implement IAG processes such as Recertification, Joiner/Mover/Leavers (JML), Access Requests, Segregation of Duties, and Role-Based Access Control (RBAC). Connector Configuration: Configure and onboard applications using various connectors including out-of-the-box, Web Service, JDBC, RACF/ACF2, and custom connectors. Rules Development: Develop supporting rules for applications, correlation, and identity mapping. Lifecycle Management: Develop lifecycle event triggers and business processes to meet business requirements. Post-Implementation Support: Provide support for user testing, debugging, and ongoing maintenance post-implementation. Engineering Roadmap: Contribute to building the Engineering Roadmap and highlight key initiatives and items for migration or ownership from a Business As Usual (BAU) perspective.