Main tasks

Including but not limited to :

Sales operation

Ensure all 3rd party material items are recorded in share folderSales order processing in CRM, ensure data entry accuracyPreparation of sales contract documentsMaintain shared folder to record all sales related documentsCoordinate with logistics on deliveries to ensure delivery deadlines can be met

Service operation:

Daily service order processing in CRM, Mobile X, ensure data entry accuracyEnsure PM order list is well prepared weekly.Ensure service quotations, contracts were well managed.Maintain new installation ibase in system.Maintain NPS survey sending in/out ontime.Maintain Utilization monthly report for service engineer.Ensure all 3rd party material items are recorded in share folderCoordinate with logistics on deliveries to ensure delivery deadlines can be met3.CRM, CPQ, Mobile X Training (Ordering process in CRM system)CRM and CPQ training/refresher course conduct to the sales repCRM and Mobile X training/refresher course conduct to the engineerExplore new features in CRM and inform the team1st level key user for CRMWork closely with Marketing Executive on the CRM hygiene to improve CRM hygiene

Demo and Inventory Management

Ensure all local demo loan are updated in system.Ensure all spare part inventory are well tracked with 3PLs.Ensure all tools inventory are calibrated ontime.Monitoring and ensure low demo inventory to reduce working capital.5.Purchasing, return, recall and write-off:Work well with logistics team to manage new tools buying process, calibration process, loan process.Work well with quality control, sales, service team to assit recall project for product, spare parts.Work well with logistics to return the defective goods, exchange items to avoid extras fine from factory.Work well with finance team in write-off process.6.Tender assistantTender submission – E-bidding of Zeiss and third partyUpload all tender submission, verify specification, and contract sales document in shared folder7.Other duties:

Any other duties as assigned by the management

Education

Bachelor’s degree in any related field

Experience

Minimum 5 years of experience in sales administration or business operations environment in medical device industry, preferably with ophthalmic productsSAP CRM experience preferred

Other skills

Excellent interpersonal and communication skillsExcellent organization skills Multi-tasker and able to work under tight timelines Meticulous and detail orientedWork independently with minimum supervision High proficiency level in computer skills in MS office (Outlook, Word, Excel, Power point)Pleasant personality and proactive mindset Good command of spoken & written English