**Additional Information** **Job Number** 25005580 **Job Category** Sales & Marketing **Location** W Algarve, Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200-385VIEW ON MAP (https://www.google.com/maps?q=W%20Algarve%2C%20Estrada%20da%20Gale%2C%20Sesmarias%2C%20Albufeira%2C%20Portugal%2C%20Portugal%2C%208200-385) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Functions as the leader of the property’s corporate sales effort and responsible for implementing the sales strategy and achieving revenue goals. Leads and manages all day-to-day activities related to corporate sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals and makes recommendations on sales goals of direct reports. **CANDIDATE PROFILE** **Education and Experience** • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in sales and marketing or related professional area. **CORE WORK ACTIVITIES** **Developing & Executing Sales Strategies** • Works with sales leader to ensure understanding of corporate sales strategy and effective implementation of this strategy. • Develops, implements and sustains aggressive solicitation program focused on increasing business. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales. • Assists with the development and implementation of promotions, both internal and external. **Maximizing Revenue** • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal sales goals). • Recommends sales goals for sales team members. **Managing Sales Activities** • Monitors all day-to-day activities of direct reports. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). **Analyzing & Reporting on Sales and Financial Data** • Analyzes market information by using sales systems and implements strategy to achieve property’s financial goals. • Assists Revenue Management with completing accurate six period projections. • Reviews guest satisfaction results to identify areas of improvement. **Ensuring Exceptional Customer Service** • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Ensures that a customer recognition program is in effect throughout Sales. • Executes and supports Customer Service Standards and property’s Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions. **Building Successful Relationships** • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., , Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. **Managing and Conducting Human Resource Activities** • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Utilizes all available on the job training tools for employees. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.