Job Description

Danfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

Job Responsibilities

As a Customer Service Representative at Danfoss, your responsibilities will include but not be limited to:
• Management and control of sales orders.
• Perform analysis with the planning team to contribute to the management of backorder items.
• Customer service by telephone and salesforce.
• Interaction with other departments (Fulfillment, Logistics, Finance, Production)
• Commission registration and control.
• Forecast control for Key Accounts.
• Act in solving problems related to internal processes and customers’ requirements.
• Support for representatives, distributors and sales employee.
• Management and control of returns and credit notes.
• Management of orders for other Operations (Ex. Bonus, Donation and Sample).
• Compliance with internal rules and policies

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

 

The ideal candidate possesses these skills:

Bachelor´s degree in Business Administration or similar 3+ years’ work experience within a manufacturing company preferred. 2+ years of experience in Customer Service Experience with SAP or similar ERPs Good at following business processes Advanced Spanish-speaking skills Intermediate/Advanced English-speaking skills (Preferred) Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills. Collaboration and analytical skills to solve problems with customers and collaborate with the Commercial area to fulfill customer needs. Sensitive to customers’ needs and able to create good dialog with customers. Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.