Sales Administration Officer - OCA

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KEY EXPECTED ACHIEVEMENTS

Role and Responsibilities

Should be able to work in EUR shift (1130PM to 930 PM)

Commercial Terms and Conditions (CTC) & price management

Analyses and challenges feasibility of commercial terms and conditions, based on business requirements
• Verifies accuracy and consistency of collected data before entering them in the information system
• Sets up the prices and commercial terms and conditions in the information system
• Identifies rejections and manages the correction in the information system.
• Conducts data cleaning to rid the system of old, unused data, duplicate or incorrect data

Request Management
• Captures customer’s requests & claims related to commercial terms and conditions and prices
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs root cause analysis and implements corrective actions to eliminate reoccurrences
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Financial transactions traceability
• Ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements
• Produces and archives all supporting materials according to the rules in force in the territory covered

Apply and improve work methods
• Applies legal, fiscal and internal control rules (including embargo’s rules).
• Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction

Internal control:
• Ensures both operations and projects are compliant with Internal Control requirements
• Ensures the implementation of internal control requirements for the Sales Administration and Marketing & Sales teams
• Guarantees that action plans are defined and deployed on time by the Sales Administration & Marketing & Sales teams

Educational Requirements

Masters/Bachelor degree in Accounting, Finance or Business Administration

Work Experience

Minimum of 2-3 years of experience in OTC/Order Management; preferably Cash applicationHas exposure to Commercial terms & conditions defining and application.

Competencies

Strong analytical & reporting SkillsGood Interpersonal and communication skills to effectively work with the team. A team player.Should work under pressure; Self starterStrong communication skills.Proficiency in Microsoft Office applications (primarily Excel)Conflict Management, Problem Solving, Customer Centricity and people handling

Preferred Skills

Experience in complex Order Management System (Oracle) & other ERP applications.Skilled in all Microsoft Office applications; specifically for Advanced Microsoft Excel.

Knowledge in Power BI/Automation tools is preferrable