You Will Make an Impact By:

Conduct the internal new customer registration documentation and coordinate sales teams with finance team.Perform administrative support and communication efficiently such as completing new vendors/suppliers’ documents from new customers, filing sales contracts, assisting sales documents with Product Marketing Managers (PMMs).Coordinate and cooperate with internal relevant departments and customers to complete sales and business documents.Assist EL teams to support air ticket booking and traveling documentation.Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, and phone. Provide the relevant information and assist in resolving customers’ documentation or issues by coordinating with relevant departments.Assist PMMs in sales documents with the relevant customers: Prepare and generate sales documents and files. Provide regular updates on sales metrics to the sales team and management.Prepare and record monthly sales purchasing orders of monthly running cost statement for PMMs to specific customersInform customer of any changes in products origin; interact with corresponding qualification procedure and monitor till approval is obtained.

Skills You Bring:

Fluent in Mandarin Chinese (written and spoken), with strong proficiency in English and Thai.Minimum of 2-3 years of experience in sales administration, customer service, or a related role, preferably in a B2B environment.Experience working with Chinese-speaking clients or suppliers is highly preferred.Bachelor’s degree in Business Administration, Sales, or a related field.Proficiency in Microsoft Office (Excel, Word, PowerPoint).Familiarity with CRM systems (SAP) and order management software is a plus.Excellent interpersonal and communication skills, with the ability to handle inquiries and resolve issues in a professional manner.Strong organizational skills and attention to detail, particularly when processing orders and managing customer information.Ability to troubleshoot issues with orders, deliveries, and customer requests efficiently.Ability to work collaboratively with cross-functional teams, including sales, logistics, and production.

Preferred Skills:

Experience in the chemicals, surface treatment, or electronics manufacturing industries.Familiarity with the Chinese market or working with international clients.Understanding of export/import procedures and logistics coordination.

#LI-DNI

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

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