About Us

 

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

 

About The Role

 

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

 

What You’ll Be Doing

Functional Roles and Responsibilities

• Welcome customers into the store/brand; identify their needs through asking questions; recommend and demonstrate appropriate products; recommend link products; close the sale; provide professional till point service; follow up with regular customers; maintain personal grooming standards; deal professionally with customer complaints. Advise customers about promotions in store

• Deliver high brand knowledge at all times. Demonstrating knowledge from trainings given

• As per the standards set out in the brand guideline, ensure product / hygiene guidelines and all brand values are lived

• Rotate stocks to ensure that existing stock is displayed in front of new items on the shelves. Maintain the Minimum Display Quantities level and all aspects of brand VM guidelines

• Maintain housekeeping standards, including window displays, testers, and glorifiers

• Check stock levels daily and (ensure replenishment needs or customer demands are effectively communicated to Line Manager in order to replenish and maintain optimum stock levels)

• Ensure all store and office administration, as per manager’s request, is completed accurately and on time, including customer database cards, ( Personal sales summary sheets, promotional activity feedbacks, action plans and other as per business requirements)

• Comply with all company policies and procedures

 

About You

 

Education/Certification and Continued Education

• Training in basic Fragrance skills

 

Years of Experience

• 1 to 2 years retail sales or customer service experience

Additional Information