We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 The Sales and Catering Coordinator will assist the Sales, Catering, Event Management & additional hotel teams in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales & operations teams. Other duties will include but not limited to light selling, event detailing, and other operational requests from the sales & events team.

CORE WORK ACTIVITIES

Primary Requirements and Qualifications:

Approach all encounters with guests and employees in a friendly, service-oriented mannerMaintain regular attendance in compliance with Mainsail Lodging and Development / Epicurean Atlanta standards, as required by scheduling which will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming, which include wearing the proper uniform, if required by positionMaintain Sales / Events files in an organized fashion and as per specified standards.Process contracts, proposals, and general correspondence for sales/catering staff, as neededProcess and distribute event orders, banquet checks, revisions, guarantees, event reports, group resumes and Daily Event Sheets for the Events TeamAnswer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate. Qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately, timely and in a professional mannerEmployees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employeesProcess and distribute RFP’s based on Sales Teams parameters.Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.Maintain timely and effective paper flow and communication within department and to other departmentsWork with Events Team on detailing upcoming functions as needed, obtain guarantees, confirm arrangements, etc.Assist guests and clients with small changes, requests, etc., and completes needed paperwork for ManagerSite inspections for the department as needed including meeting with walk-ins if sales team is unavailableEnters group leads, builds opportunities and quotes in CI/TYMaintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in filesMonitor/Ordering of office supplies and sales collateral to ensure we are always properly stocked with full packets, collateral, supplies and promotional itemsOrganize in house deliveries, amenities, welcome letters, transportation schedules, etc. as neededOther items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staffCoordinate and prepare EO for special events as directly by the teamAdministrative support to General Manager and entire Executive team, as needed

Hospitality/Conduct requirements

Be knowledgeable about and follow the company's mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership and ensure guest satisfaction

Educational Background:

High School diploma or equivalentAssociate Degree from 2 year college and/or two to three years of related experience or trainingEquivalent combination of education and experienceHotel management training and reservations training desired          English language both written and spokenStrong computer skills including excellent knowledge of Word and Excel software programs.Proficiency in one or more of the following systems: Marriott CI/TY or Opera preferredPerform job functions with attention to detail, accuracy and speed to meet deadlines.Multi-task prioritizes, organize, delegate work and follow through. Analyze and resolve problems.Knowledge of market trends, competition and key customers of the hotel.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.