Company Description

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

Job Description

What you will be doing:

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

Utilize Power Point, Word, Excel and Outlook on a day to day basisResolve client issues an engaging way.Provide warm and engaging service in a fast pace and challenging work environment.Assist with the maintenance of accounts, contact, activity and business details within appropriate software applicationsConsistently offer professional, friendly and engaging serviceEnsure prompt and courteous service is extended to both internal and external customersManage all incoming telephone enquiries effectively, ensuring all guest requests are addressed efficientlyProvide administrative assistance to all members of the Sales and teamMaintain a positive relationship with all guests, vendors, colleagues and global sales networkEnsure all Sales promotional literature is current and updatedUpdate and ensure accuracy with all mailing listsPrepare and disseminate month-end reports as requiredFollow departmental policies and proceduresFollow all safety policiesOther duties as assigned Pay rate: $32.06 USD Gross per hour

 

Qualifications

Your experience and skills include:

Previous experience within luxury market, in similar or related role, preferred.Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).University/College degree in a related discipline preferred.Excellent communication skills, both written and verbal required.Strong leadership, excellent interpersonal skills, and problem solving abilities.Highly responsible, reliable and ethical.  A reputation for honesty and integrity.Ability to multi-task and take direction from multiple sources; while still prioritizing and maintaining control over workload.Team player who is results oriented and highly motivated self-starter.Ability to focus attention on guest needs, remaining calm and courteous at all times.Ability to work days, nights and weekend; when necessary.

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Must have proof of eligibility to work in the United States.

 

Additional Information

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.