Job Title: Sales Assistant

City, Country: Buk, Poland

Hybrid/Remote/On Site: Hybrid

 

As Sales Assistant you’ll support Account Managers in different locations across Europe in providing complex administrative support and information to key customers. Your role will involve some internal coordination and also plenty of direct contact with DSM’s external customers.

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. 

 

Key responsibilities:

Customer Centricity:

Facilitate and manage customers documentation requests for straights and premixes both for Dietary supplements and Pharma segment. Support on customer meeting preparation.Support resolution of customers' complaints in logistics and products.Facilitate follow-up for customers' technical inquires for formulation and application.Facilitate follow-up for customers/AM for quality inquiries. Sample requests and follow-up with customers and AMs.Support to AMs for getting contract in place and follow-up for contract signature process and storage.Lead vetting, pre-screening of lead with customers and support AMs to manage them.Support preparation of monthly team call/meeting deck for Sales Lead.Manage customers' communication on new, change notification and product launch.

Other Contracting support and CRM:

Facilitate customer NDA and TLA including tracking of the process.Facilitate and support AMs with CRM for projects and sales actions update and maintenance. CCR ManagementGeneral COA retrieval.

Reporting:

Develop ad hoc reporting from various system (CRM, NWP, IBP, SAP).

Teamwork:

Orchestrates customer relationship and activities with cross-functional support.Shares insights with colleagues.

 

We bring:

Empowerment to make meaningful contributions while upholding ethical standards.Recognition and celebration of your efforts and accomplishments.Opportunities for growth and advancement for those who embrace innovation and take initiative.Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.Responsibility and accountability in living company values and driving sustainable solutions.Supportive environment where individuals are empowered to progress and contribute to meaningful change.

 

You bring:

Bachelor’s degree in business/marketing field or science/technology required; food science degree preferred.At least3 years of related experience in assistance, sales, sales support, or marketing etc.Intermediate English - at least at B2 levelAbility to be comfortable in working independently and confident in making decisions as it relates to obtaining information for customer requests. Excellent computer skills including MS Office (Word, Excel, Powerpoint and Outlook), experience with SAP would be an asset.Demonstrated experience in effectively communicating with various individuals at all functional levels within an organization to meet customer needs and support sales.  

The application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Karolina, our Talent Acquisition Business Partner (karolina.kucharska-jaskula@dsm-firmenich.com).   

 

Equal opportunities commitment:

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.  

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law. 

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

 

About dsm-firmenich:

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com