Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Areas of Responsibilities
Provide centralized fulfillment support to HK Merchant Sales, includes new merchants on-boarding, data input, merchant account maintenance request and other general merchant service support
Act as secondary contact with direct liaison with merchants and proactively coordinate with internal department to ensure prompt resolution to merchant satisfaction
Provide central coordination on all merchant request, ensure all incoming requests are logged and tracked, with close monitoring to ensure completion within agreed service level
Provide efficient and professional service to ensure a consistent high quality sales and service delivery to excel merchant expectation
Build and maintain good merchant relationship, assist Sales and Relationship Managers to monitor merchant portfolio to achieve business goals, including new merchants recruitment
Assist in ad-hoc projects and assignments including specialized support to Premier Merchants
Requirements
Secondary School Graduate is required
One year and above experience in sales and service support, experience in similar acquiring banking industry is preferred
Customer oriented, excellent team players with good servicing attitude and communication skills
Positive, self-motivated mindset and attitude, detail-oriented, loyal and enthusiastic, able to work under pressure and multi-task
Fluent in Cantonese and English
PC skills with knowledge of Word, Excel
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.