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BE THE MARLIN BAR GUIDE

Create a relaxed destination - Genuinely greet all guests with a friendly smile and personalized offer to help with their shopping needs that may include retail as well as culinary.

Assess the needs of guests by asking open-ended questions and provide the appropriate level of service and expertise using the answers to those questions.

Learn about and apply guest likes, dislikes, color preferences, food and beverage preferences and attitude to best meet and exceed their shopping needs.

Recommend, select, and help locate or obtain product based on guest needs and desires.

Be skilled at engaging with guest on the wide range of Marlin Bar product from retail to food and beverage. 

Set the course - Learn, reference and apply product knowledge information obtained from various sources such as co-workers, seasonal buy strategy and visual documents, company Intranet, product labels, Product Knowledge binder, new menus and specials. Embrace brand direction by providing product knowledge (both fashion and culinary) direction with guests on a daily basis.

Build the perfect oasis - Be a strong ambassador of the brand by personally representing the season’s trends and key items for the business.  Know the menu and taste our menu items. Maintain current knowledge of tommybahama.com, marketing programs, images, and media plans.

Prepare fitting rooms for guests; keep fitting rooms clean and free of merchandise when not in use, escort guests to the fitting room and neatly present guest’s selected merchandise in the fitting room, etc.   Work with partners to provide guest with beverage and assist them with culinary needs.  Assist with food and beverage service as required from time to time. 

Provide ongoing hospitality and assistance.  Proactively seek opportunities to up sell and add-on additional products – retail as well as food and beverage and in order to further enhance the guest’s experience.

Meet and exceed sales and service performance goals set by management team members including but not limited to individual sales, units per transaction (UPT,) dollars per transaction (DPT,) etc. Build lasting relationships (“clientele”) with guests by contacting them to follow up on purchases, suggest new items, including food and beverage, and remind them of upcoming events.

Maintain proper banking at POS while following all “Banking” and “Tip” policies and procedures.

Accurately and efficiently facilitate guest purchase and return transactions.

Capture and/or verify guest contact information and actively invite them to participate in guest program.

Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding guest service and “Loss Prevention” policies and procedures.

Actively participate in all meetings and training, and apply learned skills on the job.

Be receptive to feedback and coaching.

Participate in cleaning and assisting where help is needed including upkeep of entire location and at the direction of management.  Assisting guests should always come first.

Perform duties as required and that may occasionally be necessary to support the business.

ESSENTIALS FOR LIFE IN PARADISE

High school diploma or GED required

Must be at least 18 years of age or older

Generally, 2 years guest service and sales experience preferred

Retail apparel and/or hospitality experience preferred

Strong sales and service skills, strong interpersonal skills, verbal communication skills, listening skills, ability to multi-task, time management skills, organization skills, basic math skills, cash handling/transaction skills, and ability to set and achieve goals

Ability to learn and present product information and provide service to the guest wherever they are at the location

ESSENTIAL PHYSICAL REQUIREMENTS

Lift and/or move up to approximately 50 pounds frequently 

Bending/stooping/kneeling required – frequently

Climbing ladders – occasionally

Routine standing for duration of shift (up to 8 hours)

Possible Travel for training and assisting at other Tommy Bahama locations

Ability to work varied hours and days including nights, weekends and holidays as needed

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com.

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.