At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Position
As a Customer Account Manager, you will take ownership of a designated portfolio of customers, ensuring their satisfaction and loyalty by delivering exceptional service and innovative solutions.

Acting as a trusted advisor, you’ll proactively manage relationships, secure contract renewals, and drive growth by aligning our services with customer needs.

The Responsibilities

Account Ownership: Manage a portfolio of customers, building and nurturing strong relationshipsCustomer Retention: Proactively identify and mitigate risks, ensuring long-term customer loyaltyContract Negotiation: Lead strategic negotiations to secure favourable renewals and agreementsStrategic Planning: Develop and execute tailored account strategies for short- and long-term growthProduct Expertise: Maintain in-depth knowledge of Iron Mountain’s offerings to deliver value-driven solutions

The Person

Proven experience in account management or customer relationship rolesStrong negotiation and strategic planning skillsA customer-first mindset with a focus on delivering value and satisfaction.Excellent communication and interpersonal abilitiesFamiliarity with Iron Mountain’s services or the information management industry is a plus

Category: Sales