Sales Coach

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Bancassurance Analyst with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done togetherYou take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak upYou share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

Professional level understanding and experience on delivering Sales Coaching and Sales Performance Analysis (Coaching Certification will be prioritized)Proven Knowledge and experience in dealing with HNW Clients using Wealth Management and/or Financial Planning and/or Portfolio Analysis approach (International Certification in Financial Planning or Wealth Management will be a great Bonus)Leadership experience in leading a small expert teamExperience in delivering Talks / public speaking / table talk in HNW eventsGreat Communication, especially to manager level and aboveSales Experience in selling Insurance to HNW segment and Training Delivery Experience are crucialProven Team Work & Self Management SkillsAbility to deliver training and create Training materials is a mustNegotiation SkillsInvestment Management/Analysis Skills (Certification will be a great Bonus)

Nice to Haves: 

Ability to build and manage relationships with the key internal stakeholders

On the job you will: 

Build Custom Development Plan for Privilege / Affluent / HNW Sales Force

Through Analysis of Performance Data, take lead to create the custom development plan for both Sales force that cater to Privilege / Affluent / HNW segment of both Danamon and DBS Bank that are aligned to Channel’s strategy and business targets Regularly review and validate the Training quality delivered to the Privilege / Affluent / HNW segment Sales Team through Skills Audit or Feedback or Performance Mapping or other means Monitor and analyse individual HNW Segment Sales Team (Bank Danamon and Bank DBS) performance and validate the performance with the fundamental activities to ensure proper alignment between the fundamentals with result

Provide Coaching and Professional level custom Development for HNW Segment Sales Team

Conduct Sales coaching to encourage continuous skills calibration and remedial to the Privilege Sales Team member to ensure continuous development of the Sales Team’s productivity. Sales Team member will also include Sales Leaders, as needed Conduct good and proper coaching documentations for all the Coachee

Assist in any HNW Segment Training

Deliver HNW Segment training and development sessions with learning validation (by assessment, roleplay, or other validation) to ensure lessons delivered are received by participants Deliver the HNW Training to Bank Staffs to develop skills alignment with Manulife’s Sales Team as needed (for Danamon CRMs and DBS RMs) Work closely with the Unit Head to align materials delivered with the skills needed by the channel

Material Development

Develop material, as needed, to support Sales Development on both DBS and Danamon, especially on Materials required to develop Sales to HNW segment Market Provide Sales Collaterals to HNW Sales Force to sharpen their skills that will improve productivity and APE, as needed

Day to Day Operations

Have a regular cadence with respective assigned Privilege Sales Leaders (PABDM and/or RSM) and with respective L&D Unit Head to plan action items that can be delivered to respond to challenges faced by privilege Sales Team Track development Privilege Sales Teams skills (Danamon FSP and DBS IS) through taking parts in skills audits, performance monitoring, conducted limited joint field works, and through regular Role Plays

Personal Development

Adopt AJMI culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to an internal environment of teamwork and promote positive brand image to Customers Undertake relevant training and personal development course as mapped by HR Department Comply with any specific responsibilities necessary as outlined by HR Department and ensure keep up to date with developments in these areas

Continuous Improvement

Proactive in providing development especially in HNW Knowledge and Sales skills for fellow L&D Training team member by creating co training or sharing sessions

Measuring and Reporting

Periodic reporting to Head of L&D and Sales Development Unit Head on HNW Skills of FSP/IS and on Trainer’s HNW skills, working together with Training Quality Unit, to measure the skills improvements

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives BetterA leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com    

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid