SALES COMPENSATION ANALYST II WHAT IS THE OPPORTUNITY? Provide end-to-end support to one or more lines of business in configuring their scorecards and incentive plans. Gather new and changing business requirements, analyze, design, develop, and test incentive plans and scorecards. Build dashboards and reports. Support monthly scorecard cycle, manual data feeds, quarterly payroll cycle, annual bonus cycle, and annual plan review and change process. Provide second level support to the field and plan administrators. Troubleshoot and continuously assess and propose approaches for improving configurations and overall efficiency and system stability. Create and maintain documentation as related to configuration of the plans. What you will do Gather new and changing business requirements, analyze, design and build scorecards and incentive plans. Support the year-end process for configuring new incentive plans and changes to the existing incentive plans. Build dashboards and reporting, test and deploy. Provide 2nd level support to plan administrators by troubleshooting issues and driving to resolution Monitor pipelines performance, identify inefficiencies, continuously make improvements Maintain user roles and access requests. Work with BI team and Callidus support to resolve issues. For manual data uploads, create processes that can be repeated when preparing Callidus templates. Translate reporting needs from business to Crystal/Web Intelligence/Thunderbridge technical requirements. Support the quarterly incentive process, running pipelines, etc. Create and maintain documentation of plan configurations and maintain SharePoint library Must-Have* Bachelor's Degree or equivalent Minimum 6+ years of experience in incentive compensation system administrator role, configuring plans, dashboards and reporting Minimum 3+ years of experience supporting users, managing priorities, setting expectations and driving issues to resolution Minimum 3+ years of experience creating test plans and conducting testing Minimum 3+ years of experience working with business users to understand and document business requirements Skills and Knowledge Advance Excel skills required Experience with end to end incentive compensation system implementation preferred 2 years experience working with Callidus preferred. Callidus Commissions certification a plus Ability to read basic scripts in SQL a plus Web and Dashboard development a plus SharePoint Site administration skills a plus CRM system knowledge, including Salesforce a plus Ability to express complex technical concepts in business terms Strong analytical and research skills Ability to work independently, solve problems and meet deadlines. Balanced business and technical acumen Self-motivated, able to take initiative, and work independently Excellent verbal and written communication skills Attention to detail and strong organizational skills General understanding of software development cycles Prior experience in banking environment a plus Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.