About You As a CARSOME Consultant, you are dedicated to providing a car-buying experience that is fully transparent, trusted and convenient for our customers. Your mission will be to assist customers in finding the perfect vehicle while ensuring a smooth and enjoyable sales process. Key Responsibilities: ● Customer Interaction: Provide an exceptional level of service by engaging with customers to understand their needs, preferences, and concerns, guiding them through the buying or selling process with empathy and expertise. ● Product Expertise: Utilize CARSOME's digital tools to present and highlight the features and benefits of our diverse inventory. Stay informed about market trends and vehicle specifications to offer informed advice. ● Sales Management: Oversee the entire sales process from initial inquiry to closing, including facilitating test drives, negotiating terms, and ensuring all documentation is completed accurately and efficiently. ● Lead Development: Actively seek and nurture leads through proactive outreach, follow-ups, and relationship-building efforts to drive sales and expand our customer base. ● Customer Advocacy: Serve as a trusted advisor to customers, addressing any issues or concerns promptly and ensuring a positive and seamless experience throughout their journey. ● Team Coordination: Collaborate with team members, including operations and inventory team, to ensure alignment and efficiency in meeting customer needs and achieving sales goals. ● Feedback and Improvement: Gather and relay customer feedback to the management team, contributing to continuous improvement in our processes