Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

Closing Date:  Applications will close on 23rd February 2025.

The Higher Education Sales Coordinator should be able to demonstrate strong administrative and communication skills and provide a high standard of customer service to work effectively on customer correspondence, market research and reporting. The Sales Coordinator will be responsible for proactively maximising and maintaining sales of both frontlist and backlist textbooks and digital products. Some additional, general office, administration and facilities support will also be required.

This role would suit a recent graduate looking to pursue a career in publishing and/or sales.

What you’ll be doing:

Generate and share reports for evaluation, planning, and information sharingIdentify new customers and retain existing ones to grow sales revenue and market shareRespond promptly to review copy requests and warm leads to ensure customer satisfactionLiaise with lecturers and university departments to discuss suitable higher education productsHandling customer service enquiries, orders and troubleshoot customer service problemsCollaborate with the Senior Sales Coordinator: University Data & Research to ensure informed decision-makingManage communications, update databases, and maintain accurate recordsExtract, manipulate, and present data for reporting and analysisProviding administrative support to the ANZ Sales DepartmentComplete ad hoc tasks as outlined by the HE Sales Manager in a prompt mannerSupport research on key courses and institutions, enabling effective outreach and personal selling

Qualifications

What we're looking for:

Demonstratable experience in customer service and/or administrationProficient with Microsoft OfficeKnowledge of CRM software desirableExcellent oral and written communication skills, with a high level of accuracyStrong numerical skillsCommercial acumenAbility to take initiative and work independentlyAbility to simultaneously manage and prioritize multiple tasksDegree level or equivalent professional experienceInterest in academic publishing

Additional Information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return:

An excellent work/life balance with a fantastic, flexible working culture20 days(pro-rata for first year) annual leave per year, increasing to 25 days upon completion of 2 years services, plus an extra day off for your birthday4 paid volunteering days each yearSuperannuation and Group Life InsuranceEmployee assistance programme – offering 24/7 well-being supportPerformance bonusShare Match – plan that matches every company share purchased with two free shares

Additional Information:

You must have the right to work and live in Melbourne, AustraliaThe successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Melbourne, Australia to ensure that as a balanced worker they can make it to our office locations to collaborate as required. Time spent in the office is likely to range from 10%-80% of working hours with an expectation for a minimum of 2 days per week spent working from an officeRelocation support is not provided for this role

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/