**Description:** **Care Connects Us!** It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. People like you. People like us. At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for: **Sales Coordinator** who will be responsible for operationally and administratively coordinating all activities in the achievement of department’s pre-determined sales and revenue targets. Key among responsibilities will be: + Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system. + Responds to all telephone calls or inquiries, ensures information/messages are accurately received and relayed to the managers concern in a timely manner. + Follows up sales leads whenever required or assigned by the Sales Manager. + Prepares, compiles and distributes the weekly/monthly reports in a timely manner. + Ensures the activities/events log book is being accurately maintained. + Assists in the compilation of Market Surveys and Competitor Researches report. + Assists in the distributions of relevant hotel information to clients when required. + Participates in sales blitz. + Maintains good relationship with the established clientele and provides all necessary assistance when required. + Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met. + Prepares and ensures all Events Orders are distributed to concerned department on a timely manner. + Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. + Maintains a detailed knowledge of hotel facilities, features and services. **Qualifications:** + Diploma in Sales & Marketing or its equivalent + 3 years of experience in a similar environment + Proven track record in a similar role + Strong analytical, interpersonal and problem-solving skills + Strong planning, organization skills and keen eye for detail + Proficiency in Microsoft Office + Understanding of sales & marketing tools/systems + Ability to deal efficiently with complaints exhibiting a solid customer service approach + The ability to remain positive and focused in a fast-paced environment **Primary Location:** Kenya-Nairobi **Organization:** Hyatt Place Nairobi **Job Level:** Full-time **Job:** Administrative **Req ID:** NAI000268 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.