Sales Coordinator

Job Summary

The Sales Coordinator is an entry-level role designed to support the sales team by ensuring smooth day-to-day operations and delivering excellent customer service. As the first point of contact for customers, this position focuses on connecting clients to the appropriate team members, handling basic inquiries, and assisting with administrative tasks. The role provides valuable exposure to sales processes, customer engagement, and operational coordination.

Essential Functions 

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Act as the first point of contact for incoming sales calls, assisting customers directly or routing them to the appropriate department.Welcome and assist customers visiting the showroom, ensuring a positive and professional experience.Provide quick price quotes for small items such as parts and openers over the phone.Assist the Warehouse Specialist with basic Parts Counter sales when needed.Track and report weekly updates on web and phone sales leads to the Vice President of Sales.Schedule appointments for residential sales representatives and maintain the residential sales calendar.Provide general administrative support to the sales team to enhance organization and efficiency.Perform other duties as assigned.

 

 

Knowledge, Skills, and Abilities

(K) Basic proficiency in Microsoft Office Suite (Outlook, Excel, Word) and general technology use.(S) Strong organizational skills to handle multiple tasks in a dynamic environment.(S) Excellent verbal and written communication, with a customer-focused approach.(A) Professional and effective interaction with team members and customers.(A) Detail-oriented with a proactive, problem-solving mindset.

 

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job:

Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development

 

Supervisory Responsibilities 

This position has no supervisory responsibilities. 

Work Environment and Physical Demands 

In office environmentProlonged periods sitting at a desk, being on the phone, and working on a computerMust be able to lift up to 15 pounds at timesCustomer facing- professional attire and adherence to company dress code required

 

Travel 

This job requires no planned business travel.

 

Education and Experience 

High School graduation or equivalent is required. Associate or bachelor’s degree, preferred. Experience in sales or sales coordination is a plus but not required.

 

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.