Position Summary:

Provide customer service, order processing, sales support, and inventory control for global customers; purchase and expedite from domestic and international vendors; maintain a high level of accuracy in all data entry; communicate regularly with customers and suppliers in Japan; provide general office support.

Essential Functions:

Ø Assist in answering phones / daily

Ø Process orders and manage inventory for customers – daily duties include but not limited to:

· Data entry of sales orders

· Process customer invoices

· Procure parts based on customer requirements

· PO receipts

· Prepare shipments, shipment paperwork and bills of lading

Ø Communicate with customers on order status or related concerns / daily or as needed

Ø Correspond with domestic and international vendors re: PO’s – expediting, pricing and delivery / daily

Ø Utilize EDI functions / as needed

Ø Coordinate shipping arrangements with customers, vendors, freight forwarders, and 3rd party warehouses to meet customer requirements / daily

Ø Prepare domestic or international shipping documents / as needed

Ø Update and maintain Quote Master, DCS (Delivery Control Sheet) on the project / daily

Ø Process computer file maintenance for customers and parts / as needed

Ø Handle RFQ’s with vendors and customers; to vendors negotiate the best price, L/T, MOQ, etc.; understand their request and expectation and prepare quotation / as needed

Ø Generate various reports upon request from Sales Managers / as needed

Ø Investigate and resolve inventory discrepancies for assigned customers / as needed

Ø Assist Accounting Department in resolving various problems with customers’ accounts / as needed

Ø Interact with customers, vendors, co-workers, management, and others / daily

Ø Create and maintain work instructions for projects / as needed

Ø Train new employees / / as needed

Supplemental Functions:

Ø Inspect products for quality issues / as needed

Ø Process returns / as needed

Ø Visit customers / as needed

Ø Support ISO 9001-2008 / as needed

Ø Assist in processing of damage claims from customers and resolve with vendors / as needed

Ø Assist in physical inventory / 2 times per year

Ø Handle RMA’s, FAR’s and any other claims from customers, with credits and debits, as needed

Ø Follow-up with customers re: environmental surveys on products, such as lead-free, RoHS compliant / as needed

Ø Assist in physical inventory / two times a year

Ø Other duties or special projects as assigned by Management / as needed

General Office Functions (Supplemental):

Ø Order office/shipping supplies and maintain receipt record / as needed

Ø Coordinate with contractors for office/building maintenance / as needed

Ø Sort and distribute incoming mail and packages; check and pick up incoming mail at mailbox / as needed

Ø Arrange outgoing mail / as needed

Ø Manage Petty Cash and SJ bank account by creating expense and end balance report / month end

Sales Coordinator – Page 2

General Qualifications:

Ø Bi-Lingual English/Japanese or English/Spanish preferred but not required

Ø High School Diploma or GED

Ø Prior experience in Sales, Marketing and Logistics

Ø Solid knowledge and understanding of customer service and sales procedures

Ø Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts

Ø Minimum one year experience in any of the following: Customer Service, Inventory Control, Purchasing, Inside Sales

Ø Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system

Ø Ability to type a minimum of 45 WPM

Ø Physical ability to lift packages of up to 20 lbs. (woman) or 50 lbs. (man)

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position.

Ø Organized

Ø Attention to detail / accuracy

Ø Ability to multi-task

Ø Self-motivated

Ø Ability to manage time with little or no supervision

Ø Ability to prioritize and meet work deadlines

Ø Good customer service and follow-up skills

Ø Possess a teamwork spirit

Ø Ability to independently research, analyze, and resolve problems

Ø Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)

Ø Ability to get along well with others

Ø Maintain an Excellent work ethic (includes attendance, dependability)