Description

General secretarial and stenographic work, memo’s letters, minutes of meetings, faxes and the undertaking of all administrative duties, relevant to the Sales Marketing DepartmentAnswer telephone calls and takes messages for the Sales Marketing Department Team, making sure that all phone calls are attended and answered to when a Sales Colleague is absent from a workstation.Ensure action and follow up of all room inquiry, as determined by the sales team.Bring up daily traces. Maintain any and all records regarding bookings and make sure Account Management is being adhered toConduct oneself in a professional manner befitting the image and standards of the hotelParticipate in promotional activities as appropriate and as determined by the Director of Sales MarketingAbide by the hotel code of conduct at all times and ensure confidentiality of all information and rates

Description

General secretarial and stenographic work, memo’s letters, minutes of meetings, faxes and the undertaking of all administrative duties, relevant to the Sales Marketing DepartmentAnswer telephone calls and takes messages for the Sales Marketing Department Team, making sure that all phone calls are attended and answered to when a Sales Colleague is absent from a workstation.Ensure action and follow up of all room inquiry, as determined by the sales team.Bring up daily traces. Maintain any and all records regarding bookings and make sure Account Management is being adhered toConduct oneself in a professional manner befitting the image and standards of the hotelParticipate in promotional activities as appropriate and as determined by the Director of Sales MarketingAbide by the hotel code of conduct at all times and ensure confidentiality of all information and rates

Qualifications

Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleaguesBe informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputationAlways present a clean and tidy appearance in accordance with the hotel’s grooming standardsBe flexible and open to change in your job responsibilities, work area and/or roster to meet business needsBe understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleaguesCare about your work environment and make sure it is tidy and well maintainedBe reliable and ensure you are at work on timeKnow your role in case of emergency such as bomb threat, flood, fire etcUnderstand the Team Member Handbook and comply with the standards it outlinesCarry out all professionally reasonable instructions given by your supervisor

Qualifications

Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleaguesBe informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputationAlways present a clean and tidy appearance in accordance with the hotel’s grooming standardsBe flexible and open to change in your job responsibilities, work area and/or roster to meet business needsBe understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleaguesCare about your work environment and make sure it is tidy and well maintainedBe reliable and ensure you are at work on timeKnow your role in case of emergency such as bomb threat, flood, fire etcUnderstand the Team Member Handbook and comply with the standards it outlinesCarry out all professionally reasonable instructions given by your supervisor