Welcome page Returning Candidate? Log back in! Sales & Customer Service Associate Job Locations US-MA-Westborough Job ID 2025-232085 Category Sales Customer Service and Support Location : Address 18 Lyman Street Location : Postal Code 01581 Overview

Massage Envy Westborough provides whole body wellness services.

We are looking for a customer-oriented sales associate. A sales/customer service associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.

Responsibilities

Generate sales (memberships, product & add-ons); match or exceed goals assignedManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersAbility to work alone on shifts and handle any customer interactionsFast learner

Skills

Proven customer support experience or experience as a client service representativeSpa and sales experience is a plus!Track record of over-achieving quotaStrong phone contact handling skills and active listeningEfficient in working with computersCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degree

 

BenefitsHourly pay PLUS sales commissions for Wellness Program sales, enhancements and retail salesHoliday bonusesFree Monthly massages and facialsSchedule Flexibility with Wednesday, Thurday, Friday & Saturday Part time hours

 

What it Takes to Succeed: Personality, modivation to drive sales & memberships. Can't wait to meet you.

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