At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

The Sales Development Representative (SDR) is an individual contributor role that works as the first line of contact at Infobip, responsible for managing inbound leads, contacting them within strict SLAs, and making sure all are processed and followed up using the most appropriate proper sequence.

The SDR is responsible for the qualification and research against inbound leads and is familiar with the Infobip platform and products. Additionally, when inbound lead volume does not meet the requirements for a full-time SDR, the SDR is responsible for outbound prospecting into target accounts.

Main Responsibilities:

Take inbound phone calls, live chats, and respond to contact forms/inquiries to assess qualification of prospect or customers’ needs to the Infobip’s solutionsIdentify customer segment and vertical and/or need early in discussion to route properly to the respective squadEnsure proper qualification towards direct or indirect (partnership) business modelConsistently meet response time SLAs and Performance Indicators Use class leading tools to verify information at both contact and account levels, completing any lead information gaps that may existMaintain contact sequences in Outreach always updated using the most adequate one based on the lead source and requestWork closely with colleagues to learn more about the Infobip platform and business development practicesBuild and maintain extensive knowledge of how Infobip solves business challenges Use and maintain the Salesforce for data qualityCollaborative approach to improving existing processes and suggesting/implementing new ways of workingBuild and maintain strong relationship with internal stakeholders

Requirements

Up to 2 years' experience in SalesExperience in IT sales is preferredSalesforce or other CRM experience preferredClient mapping experienceCoachable, hardworking, and able to learn quicklyGood communication and interpersonal skills, both written and verbalAdvanced English is a must

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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