Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. 

Job Description

What you’ll do:  

Serve as the subject matter expert on all Sales New Hire Onboarding programs globally.Use your skills to define and own the onboarding strategy, drive execution of global programs and communicate business impact.Lead and manage the creation and maintenance of onboarding curricula and practicum.Operationalize the “how” of how customer-facing teams will utilize sales tools to execute their role in the customer engagement lifecycle.Assist with cadences.Stay apprised of all upcoming functionality by our software vendor and provide role-based updates to our GTM organization.Collaborate with various Press Ganey teams to help create and manage learning content for Onboarding.Manage a reinforcement plan for those onboarding cohorts.Work with Field Leadership to ensure our audiences have demonstrated competency.Work closely with Revenue Operations partners to monitor and maintain reporting on onboarding effectiveness across the team.Establish relevant metrics to measure and report on performance. 

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, including Boston or Chicago, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

Qualifications3+ years of experience in a GTM Enablement / Sales Enablement role focusing on onboarding or sales tools deployment.Experience in a quota carrying position is a strong plus.Exceptional written and communication skills.Proven track record of managing multiple concurrent projects with varying complexity levels Excellent problem-solving skills Ability to sort through large volumes of data and drive insights and results Experience in leading a globally dispersed team.Understanding of sales process execution.Experience building and delivering impactful onboarding programs/curriculum for quota carrying positions who have a variety of solutions that they can present to their buyer. Expertise in using enablement tools such as Docebo and Highspot. Ability to work collaboratively with cross-functional teams and build strong relationships at all levels of the organization. Excellent communication and presentation skills, with the ability to engage and educate diverse audiences.  Having a change mindset Data-driven mindset; able to use data to measure and optimize enablement effort.Prepare for, conduct, and follow up on weekly training sessions with onboarding teams.Bachelor’s degree preferred and/or equivalent combination of relevant education and/or experience.

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $100,000 to $136,000.  It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ 

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