Sales Enablement Manager 

Location: Nashville, TN  

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support. 

What you will be doing:  

The Manager Expert Enablement will collaboratively carry out the subscriber retention strategy set.  He/she will be responsible for developing and implementing the tactical plans and creative content that support these initiatives, including a focus on sales-driving behaviors and customer retention efforts. He/she will also inform the development and continuous analysis of key performance indicators.  They will be responsible for understanding the Expert-level behaviors behind the indicators and in collaboration with other key stakeholders (Operations, Process Improvement, Compensation, etc.), ensuring that incentive programs are reinforcing desired behaviors. These behaviors should support the larger operational objectives and result in the organization meeting certain key AOP initiatives. 

 Essential Duties and Responsibilities:  

Manage a team of direct reports – manage expenses, drive execution and strategy of support, grow and develop team 

Build relationships with key stakeholders within the Expert Performance and Operations teams 

Collaboratively architect and implement tactical plan of action, tools, and trainings focused on Expert sales and customer retention 

Lead aspects of process improvement for the sales and subscriber retention strategy and projects including cost/benefit analysis, process analysis, data analysis, solutioning, and implementation 

Partner Expert Enablement and support teams to optimize incentive programs across the Customer Solutions organization 

Assist in developing training materials for frontline Experts and leaders that help support desired behaviors; partner with cross-functional teams (Instructional Design, Learning & Development, etc.) to design and deploy 

Work with Operations leaders to implement and evaluate sales initiatives; independently make real-time decisions to adjust or correct strategies or expectations as needed 

Partner with Quality leaders to make sure customer experience is protected and contractual obligations are met as part of KPI development 

Maintain up-to-date knowledge of all Customer Solutions initiatives with particular focus on financial performance and metric interdependencies 

Provide insight to and support incentive plan communications as needed 

Demonstrate functional understanding of company’s core financial performance 

Responsible for meeting and exceeding timing, goals, and objectives on assignments 

Develops and delivers presentations to senior leadership to communicate proposals, initiatives, and progress 

Here’s what you’ll bring to the team:  

Bachelor's Degree with relevant experience; advances degree encouraged 

Ability to travel up to 50% of the time 

3-5 years’ work experience in a related field such as sales, operations, territory, or account management.  

3-5 years collaborating with senior leaders to recommend, plan, and execute organizational initiatives 

Proven ability to lead & develop team of technically minded individuals 

Ability to take detailed technical observations and roll-up to a strategic vision around which other teams can organize 

Strong ability to present both strategy and performance of execution to executive leadership team on a weekly basis 

Experience leading strategic business transformational activities 

Ability to build and maintain relationships and partner effectively across diverse internal organizations 

Strong analytical and problem-solving skills 

Proactively identify and meet customer needs 

Excellent communication, interpersonal and organizational skills with a hands-on management style 

Internals must be in their current role for a minimum of 6 months, have no corrective action with a performance rating of strong or above.   

Internals must bring a minimum of 3 years of leadership experience or 3-5 years' experience with sales and training, or coaching responsibilities. 

Experience using Microsoft Office Suite products such as Excel, Access, Visio and PowerPoint 

Black Belt certification encouraged 

We take care of you (benefits/perks): 

Competitive pay and benefits including health, dental, and vision 

Retirement savings plan  

Paid time off 

Continuing education support 

Ongoing training to grow your skills