About the team

Dialpad’s Sales Engineers will contribute to our Global Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

Your Role

As a Sales Engineer you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.

This position reports to our Manager of Sales Engineering, EMEA with preferred working hours dependent on the location of the Sales team that will be supported.

What you’ll do 

Own product demonstrations and deliver high touch proof of concepts Learn the many technical tools the Sales Engineering  team uses to test network environments Complete a Sales Engineering Demo Certification Partner with the Majors Sales team throughout the entire sales process Provide technical closure in sales opportunities

Skills you’ll bring  

A technical curiosity and an excitement about delivering a technology solution that delights our customers and solves real business problems. Demonstrated experience and expertise in UCaaS, CCaaS and AI technologies (3-5 yrs preferred). Sales Engineering experience with a SaaS, UCaaS or CCaaS company. In person demo experience and comfort with public speaking engagements. Experience working with C-level and Executive-level prospects and customers. Dabbles in scripting languages such as Javascript and Python.

Dialpad benefits and perks