About the team

Dialpad’s Sales Engineers will contribute to our Sales teams by building technical relationships with Partners & prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Sales Engineers will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Partner, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

Your role

As a Sales Engineer you’ll own running demos and Channel Partner enablement, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Partner Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This position reports to our Manager, Sales Engineering - Channel with preferred working hours dependent on the location of the Mid Market Sales team.

What you’ll do

Own product demonstrations and deliver enablement sessions to Partner community. Learn the many technical tools the Sales Engineering team uses to test network environments. Complete a Sales Engineering Demo Certification. Partner with the Partner team to support the Dialpad Channel Ecosystem.

Skills you’ll bring

Minimum 3 to 5 years customer-facing experience working as either as a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles. Channel Partner experience preferred. A technical curiosity and an excitement about delivering a technology solution that makes work better. Dabbles in scripting languages such as Javascript and Python. Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.