Compensation Amount:

22.00 USD Hourly

Job Summary:

The Sales & Event Coordinator is responsible for developing and fostering new business through pro-active sales efforts and managing existing accounts as well as group, catering and meeting space sales. Other key responsibilities include booking, selling, planning and managing group room blocks, banquets and events. A successful candidate will demonstrate the ability to balance what the client wants with what is best for the property and work together in a team atmosphere driving revenues for the hotel while working to maintain a loyal customer base and the highest level of guest service.

Job Description:

ESSENTIAL FUNCTIONS

Booking all Group events including room blocks, banquets, ceremonies, retreats and any getaway with 5 or more rooms.Sales & Event Manager is the point of contact for guests from the first communication to the end of their stay or event. It is his/her responsibility to make sure guests entire stay goes smoothly from start to finish.Required to respond to all guest inquiries via email or phone within 24 hours unless their request comes in during regular scheduled days off. If research needs to be done, then a quick response initially followed up by a more comprehensive response within 3 days.Responsible for set up and negotiation of group & event contracts with approval from General Manager.Required to work weekends (Friday/Saturday/Sunday) as these are the busiest days for events and walk-ins for tours. Guests are also more apt to e-mail and call on a weekend when they are off work to inquire about events at Silver Falls.Required to set up pre-meeting prior to event/ceremony to share itinerary and BEO with restaurant staff. Coordinate set up of tables/chairs/settings and decorations with restaurant and maintenance staff using pre-approved floor plan.Required to pace the event so that guests are on time for the approved itinerary and scheduling of ceremony start time, banquet courses, last call at 9:30pm and exit time of 10pm. Will coordinate with restaurant staff to talk to guests and keep them on schedule so that the kitchen does not fall behind or have the event affect the clean up time for the staff.Required to coordinate restaurant and maintenance staff to break down restaurant and ceremony site and store tables/chairs and decorations in appropriate in-door space at end of event.Work closely with F&B Manager and General Manager to approve banquet menus during booking process and any special requests during the restaurant event.Required to provide guest itinerary for all weddings/events/groups to front desk and all restaurant staff prior to event. Itinerary must be given to Front Desk Supervisor at least two weeks in advance. Any wedding/event/group changes must be given to F&B Manager, Chef and Front Desk Supervisor as soon as they occur.Required to provide BEO to F&B Manager at least one month in advance or earlier if the event details are confirmed far in advance. If event is less than one month out, must approve dates and staffing with F&B Manager before confirming with guest.Actively goes on sales calls to local tourism offices each month and attend 2-3 Wedding Expos per year. Any outreach must have approval from GM and a report turned in within a week after the event to GM.Responds to social media complaints both negative and positive within 1 week of posting.Create new sales and marketing events to promote the BSL. These include but are not limited to special events throughout the year such as music in the restaurant, holiday offerings, packages, etc. Working closely with F&B Manager for restaurant marketing ideas.Submits marketing requests for collateral, social media posts, new menus, website changes, etc.Make sure the F&B Manager is aware of all banquet supplies needed. Coordinate with the team to order supplies prior to event if needed. Rent from an approved vendor if it is a specialty item and pass the cost on to the guest.Coordinate appropriate staffing for all events with Maintenance Manager and F&B Manager at least one month in advance. Give itinerary to them at least one week in advance (prior to posted schedule) so they may staff according to the needs of the event.Meet with General Manager and F&B Manager weekly for upcoming events and to discuss previous events to identify any challenges that need to be corrected before the next event.Make sure all room blocks are confirmed at a month prior with valid credit card on file.Any additional responsibilities that the AGM or GM assigns to the Sales & Event Manager that is under the umbrella of the position and/or assist in the smooth running of the business as a team member.

SKILL AND KNOWLEDGE REQUIREMENTS

High School Diploma/G.E.D. equivalent required. Some college preferred.At least six months' retail supervision experience required. Management experience preferred.National Park gift shop experience strongly preferred.Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel, and retail POS systems.

 PHYSICAL AND MENTAL REQUIREMENTS

Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally.Able to sit for long periods up to two hour stretches. Perform repetitive motions like bending, grasping, and typing.Able to spend long periods on the telephone and working on computer.Read and write work-related documents in English.Listen attentively to all callers and ensure timely communication.Represent the company in a professional manner at all times.Constantly communicate and receive written and verbal communication with other employees in a demanding environment.

EQUIPMENT USED

Retail POS (Point of Sale) system including cash register and credit card terminal, combination safeTypical office equipment (computer, phone system, fax, copier, scanner, among others.)

Required Personal Protective Equipment (PPE) used: gloves and goggles

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.