The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic specialist to join our Sales Events Department. In this role, you will be collaborating closely with the broader Sales Events teams, and Opening and Transition Operations, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
· Annual allotment of free hotel stays at Hyatt hotels globally
· Flexible work schedule
· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
· Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DEI, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
The Role
Responsibilities include an introduction, execution of training, and development of new Hyatt Sales Events colleagues to the platforms that help them achieve and support the customer expectations. This role will take direct ownership of tasks and training process needed to support teams in adopting Hyatt’s systems in a way that creates efficient business practices and allows teams to deepen customers relationship and drive topline performance. This role will directly liaison with the Director of Sales Marketing, Events, and General manager to translate their business objectives into real-world examples with various on-property roles across sales and events teams to ensure systems and process competency drive efficiencies and results. This role will require the management of multiple projects at the same time.
· Virtual Facilitator. Our deployment and onboarding processes have been virtualized so this role will execute engaging virtual classroom series to guide on-property teams through the build and learning processes needed to adopt meaningful use of Hyatt’s systems.
· Lead the sales and events systems introduction, training, and deployment processes for Hyatt’s proprietary sales and events systems to our newest hotels (openings and acquisitions) and new hires at the open hotels. This includes guiding our on-property teams to the system configurations which best fit their market segment needs and team dynamics to result in the most efficient customer relationship and revenue-driving business practices.
· Development of training materials for use by the SE team, the hotels, or our vendors. Training materials include slide decks, trainers' notes, and videos.
· Maintain a relationship with Hyatt’s internal teams globally that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings and interactions conducted remotely with vendor counterparts during each project to discuss project needs.
· Remote Opportunity
The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic specialist to join our Sales Events Department. In this role, you will be collaborating closely with the broader Sales Events teams, and Opening and Transition Operations, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
· Annual allotment of free hotel stays at Hyatt hotels globally
· Flexible work schedule
· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
· Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DEI, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
The Role
Responsibilities include an introduction, execution of training, and development of new Hyatt Sales Events colleagues to the platforms that help them achieve and support the customer expectations. This role will take direct ownership of tasks and training process needed to support teams in adopting Hyatt’s systems in a way that creates efficient business practices and allows teams to deepen customers relationship and drive topline performance. This role will directly liaison with the Director of Sales Marketing, Events, and General manager to translate their business objectives into real-world examples with various on-property roles across sales and events teams to ensure systems and process competency drive efficiencies and results. This role will require the management of multiple projects at the same time.
· Virtual Facilitator. Our deployment and onboarding processes have been virtualized so this role will execute engaging virtual classroom series to guide on-property teams through the build and learning processes needed to adopt meaningful use of Hyatt’s systems.
· Lead the sales and events systems introduction, training, and deployment processes for Hyatt’s proprietary sales and events systems to our newest hotels (openings and acquisitions) and new hires at the open hotels. This includes guiding our on-property teams to the system configurations which best fit their market segment needs and team dynamics to result in the most efficient customer relationship and revenue-driving business practices.
· Development of training materials for use by the SE team, the hotels, or our vendors. Training materials include slide decks, trainers' notes, and videos.
· Maintain a relationship with Hyatt’s internal teams globally that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings and interactions conducted remotely with vendor counterparts during each project to discuss project needs.
· Remote Opportunity
Experience Required:
5 years of hotel experience in both group sales and events management.
With a keen understanding and experience with hotel application usage and business impact.
While not a full-time traveling job, this role could require 25%-50% travel to champion the support of our hotel operations.
Work experience in multiple hotel brands and types
Experience Preferred:
· Bachelor’s degree in sample, sample or a related field
· Experience with Sales platforms, such as Envision, Delphi, etc.
· Hotel Sales Events experience in ASPAC, preferably Greater China
· Bilingual required – English and Mandarin
The position responsibilities outlined above are in no way to be construed as all encompassing.
Experience Required:
5 years of hotel experience in both group sales and events management.
With a keen understanding and experience with hotel application usage and business impact.
While not a full-time traveling job, this role could require 25%-50% travel to champion the support of our hotel operations.
Work experience in multiple hotel brands and types
Experience Preferred:
· Bachelor’s degree in sample, sample or a related field
· Experience with Sales platforms, such as Envision, Delphi, etc.
· Hotel Sales Events experience in ASPAC, preferably Greater China
· Bilingual required – English and Mandarin
The position responsibilities outlined above are in no way to be construed as all encompassing.