Package Description

On Offer

Good Salary  Meal Vouchers Bonus Company Car Corporate Benefits Package  And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.

We’re looking for a Sales Excellence Director, to reinforce the team in our Brussels office!

We look forward to meeting you! 

Main Responsibilities

Key Purpose : 

Sales Excellence Director is responsible for driving the commercial strategy and ensuring its alignment with business objectives to optimize business development, improve market share through resilient organic growth initiatives, and enhance customer satisfaction. This role involves creating and leading a solid commercial business department/function by leading the commercial sector and local regional teams in the initiatives to enhance salesforce effectiveness, pricing strategies, performance tracking, and cross-functional collaboration to achieve commercial excellence (quantitatively and qualitatively).

Key Accountabilities :

Lead the commercial support functions within the region in coordination with the division head of growth.

Strategic Planning & Leadership :

Develop and implement commercial excellence standards & strategies to manage and support overall European commercial plans. Lead initiatives to maximise the organic commercial resources utilisation through sales enablement actions and technology usage. Identify market trends and opportunities to maximize revenue growth and profitability. Lead the commercial support functions within the region in coordination with the divisional head of growth. Act as a key stakeholder to senior leadership on commercial performance metrics and optimization opportunities.

Salesforce Effectiveness :

Design and implement tools, processes, and training to enhance salesforce productivity and efficiency. Develop sales performance metrics and ensure alignment with organizational objectives. Conduct regular assessments of salesforce capability and identify areas for improvement. Oversee CRM (Customer Relationship Management) systems to ensure data integrity and usability for decision-making​

Pricing & Revenue Management : 

Collaborate with commercial support teams to define and implement effective pricing strategies. Monitor market trends and competitor activities to adjust pricing and promotional strategies accordingly. Develop frameworks for value-based pricing and margin optimization.

Performance Analytics & Reporting :

Build and manage dashboards and reporting systems to track key performance indicators (KPIs). Provide data-driven insights to guide decision-making and commercial strategies. Collaborate closely with MD’s in leading commercial forecasting and demand planning efforts across commercial (support) teams.

​Change Management : 

Lead organizational change initiatives related to commercial strategy, ensuring successful adoption of new processes and tools. Act as a champion for a data-driven, customer-focused approach to commercial excellence. Successful Candidate

Essential Technical and Professional Skills, Knowledge and Qualifications : 

Key Skills:

Strategic thinking and problem-solving abilities. Resilient. Strong analytical and financial acumen. Excellent communication and leadership skills. Proficiency in CRM tools, data analytics platforms, and Microsoft Office Suite. Ability to manage cross-functional teams and drive organizational change. Strong knowledge of market trends and competitive analysis.

Qualifications & Requirements :

Education: Master’s degree in Business, Marketing, Finance, or a related field; MBA or equivalent is preferred. Experience: Minimum of 10 to 15 years of experience in sales, marketing, or commercial operations, with at least 5 years in a leadership role. Strong understanding of sales processes, pricing strategies, and market dynamics. Experience implementing CRM systems and other salesforce enablement tools. Proven track record in driving sales performance and process improvements.

Key Performance Indicators (KPIs):

Revenue growth and profitability. Salesforce productivity metrics (e.g., win rates, conversion rates). Accuracy of sales forecasting and planning. Customer satisfaction and retention rates. Implementation success of commercial initiatives. About the Company

About Serco Group

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.

Why Should You Join Serco ?

Contribute to innovative projects in the public services sector, and making a difference. Your contributions are valued and recognized, with opportunities for professional/personal growth. Be part of a company passionate about diversity and inclusion Enjoy a friendly and professional environment that respects your work-life balance.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here. 

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