Shore Excursions Group, the leading provider of shore excursions for cruisers worldwide, is seeking a highly motivated and detail-oriented Sales Excursion Expert. In this role, you will handle inbound calls, emails, and online chats to sell a wide variety of exciting shore excursions to cruise passengers and travel agency partners. Your ability to provide exceptional customer service, upsell products, and maintain a positive, knowledgeable communication style will be key to success in this position. ...
Responsibilities:
Engage with customers professionally via phone, email, and chat to maximize sales opportunities.
Upsell tours and services, ensuring customer satisfaction and meeting sales targets.
Use proprietary booking systems to manage orders and update customer data.
Collaborate with leadership and team members to provide feedback and improve operations.
Stay informed about global cruise destinations and excursion offerings to provide accurate recommendations.
Working hours: Various Shifts Available
Skills:
Fluency in Spanish and/or French.
Proficiency in Microsoft Office & Google Docs Suite.
Travel/cruise agency experience.
Certified Travel Consultant (CTC) accreditation.
Education:
High School
Experience:
1-4 years
Qualifications:
3+ years in a high-volume inbound call center environment.
Strong sales, service, and communication skills.
Ability to multitask and meet performance metrics.
Detail-oriented with data entry accuracy.
Knowledge of world geography, particularly cruise ports.
If you're passionate about sales and customer service in the travel industry, apply today to join our dynamic team and help create unforgettable experiences for cruisers around the world!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Shore Excursions Group, the leading provider of shore excursions for cruisers worldwide, is seeking a highly motivated and detail-oriented Sales Excursion Expert. In this role, you will handle inbound calls, emails, and online chats to sell a wide variety of exciting shore excursions to cruise passengers and travel agency partners. Your ability to provide exceptional customer service, upsell products, and maintain a positive, knowledgeable communication style will be key to success in this position.
Responsibilities:
Engage with customers professionally via phone, email, and chat to maximize sales opportunities.
Upsell tours and services, ensuring customer satisfaction and meeting sales targets.
Use proprietary booking systems to manage orders and update customer data.
Collaborate with leadership and team members to provide feedback and improve operations.
Stay informed about global cruise destinations and excursion offerings to provide accurate recommendations.
Working hours: Various Shifts Available
Skills:
Fluency in Spanish and/or French.
Proficiency in Microsoft Office & Google Docs Suite.
Travel/cruise agency experience. ... Certified Travel Consultant (CTC) accreditation.
Education:
High School
Experience:
1-4 years
Qualifications:
3+ years in a high-volume inbound call center environment.
Strong sales, service, and communication skills.
Ability to multitask and meet performance metrics.
Detail-oriented with data entry accuracy.
Knowledge of world geography, particularly cruise ports.
If you're passionate about sales and customer service in the travel industry, apply today to join our dynamic team and help create unforgettable experiences for cruisers around the world!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Engage with customers professionally via phone, email, and chat to maximize sales opportunities.Upsell tours and services, ensuring customer satisfaction and meeting sales targets.Use proprietary booking systems to manage orders and update customer data.Collaborate with leadership and team members to provide feedback and improve operations.Stay informed about global cruise destinations and excursion offerings to provide accurate recommendations.
experience1-4 years
skillsFluency in Spanish and/or French.Proficiency in Microsoft Office & Google Docs Suite.Travel/cruise agency experience.Certified Travel Consultant (CTC) accreditation.
qualifications3+ years in a high-volume inbound call center environment.Strong sales, service, and communication skills.Ability to multitask and meet performance metrics.Detail-oriented with data entry accuracy.Knowledge of world geography, particularly cruise ports.
educationHigh School