**Building and Maintaining Customer Base** + Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. + Follow up on referrals/leads from owners. + Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information. + Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals). + Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. + Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. **Giving Sales Presentations** + Follow and adhere to the Consultative Sales Process when presenting to owners and guests. + Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport. + Discover the needs of prospective owner and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation. + Provide prospective owner and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site. + Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs. + Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized. + Practice and continue to develop and improve sales script and presentation. + Ensure clear understanding of finance options and present as an approach to ownership. + Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc). + Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor. + Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals. + Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests. **Conducting and Managing Business Transactions** + Assure complete and accurate processing of documents pertaining to sales. + Review details of contracts with prospective owner and Owners once they decide on purchase. + Thoroughly review loan applications and financial documents with the customer and ensure completed properly. + Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings. + Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality. + Complete purchase summary worksheet at end of each sale. + Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities. **Providing Service to Others** + Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information. + Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner. **Other** + Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments. + Demonstrate total understanding of the culture and processes of the organization. + Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Development Manager, Coaches, Guests, Owners). + Participate in formal training sessions offered by management team. + Attend daily huddles and regularly scheduled team/manager meetings. + Assist in the development and mentoring of other Sales/Membership Executives as requested. + Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building. + Perform other duties as assigned. + Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc) \#imvwap Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture