Job Description

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the role:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the commercial side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

About the team:

The team is responsible for managing the payment business in any market globally for the mid-market portfolio at Worldpay and for driving the additional revenue from the accounts to hit financial growth targets.

What you will be doing:

Ensure a positive and consistent relationship with Worldpay mid-market clientsResponsible for selling the company’s products and services, to grow the level of business we do across the mid-market portfolio Coordinate multiple stakeholders across the business in locations around the globe (incl. Product, Legal, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for our customersFocus on account retention with a growth mindset to explore new opportunitiesServe as primary point of contact to support problem resolution and ensure client retentionDevelop strong working relationships with clients and Worldpay resourcesCoordinate with clients, client support and other appropriate teams to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place

What you will need:

Prior sales experienceProficiency with Microsoft Outlook, Excel and PowerPointAbility to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunitiesCommunicates ideas both verbally and in written form in a clear, concise, and professional mannerTakes ownership of customer-impacting projects and is proactive in closing out customer challenges quicklyOrganizational and time management skills required to handle multiple time-sensitive projects across our customersAble to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholdersExcellent customer service skills that build high levels of customer satisfaction for internal and external clientsBroad knowledge of Worldpay products and related servicesA strong aptitude to analyze and solve problemsTeam skills, including the ability to establish and maintain effective working relationships both internally as well as externally

Added bonus if you have:

• Payments or fin-tech experience is a plus

• Experience with Salesforce.com

At Worldpay, we are as committed to growing our employees’ careers as our own business.

What we offer you:

• Training across core financial, sales and Worldpay solutions

• A modern, international work environment and a dedicated and motivated team

• A work environment built on collaboration, flexibility and respect
• Inclusive and diverse team atmosphere
• A variety of career development tools, resources and opportunities
• Time to give back to your community
• Competitive salary and benefits

Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $65,440.00 - $106,660.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.  

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.