SummaryPosted: Nov 20, 2024Weekly Hours: 40 Role Number:200579823At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage and encourage. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! The Worldwide Apple Online Store Sales team is looking for motivated and tech savvy individuals who want to offer Apple customers an unparalleled customer sales experience over the phone.DescriptionDescription- You will learn about Apple Products and become a specialist on product features and related accessories - You are required to provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model - You need to understand how to use multiple sources of information to stay current on product, policies and technology changes - You will set the customers' expectations after they have placed their order, e.g."what happens next," to ensure a favorable end-to-end purchasing experience - Enter new sales orders into the appropriate system(s) where appropriate - Seek to establish rapport with customers so that they will actively seek the agent to process their next Apple Store requirement - Achieve sales goals set out by the business while providing an excellent customer experienceMinimum QualificationsMinimum QualificationsMakes space to listen, learn, and amplify diverse perspectives and experiencesActively seeks out opportunities to champion and celebrate inclusion and diversityYou are confident with asking for the sale and has strong passion to introduce solutions to customersComfortable working in an ambiguous environmentHave the flexibility of work shifts within Monday to Sunday, 8 hours per day, 40 hours per weekCustomer-focused, shrewd, alert individualStrong communication skills, both verbal and writtenConsultancy and solutions-focusedCan translate “tech speak” into everyday, understandable termsAbility to maintain a positive outlook in fast-paced work environmentAdaptive and flexible to changing technologies, process and environmentsPossess a drive for results, demonstrates a degree of drive and determinationAbility to work autonomouslyTeam work abilityChinese typing speed should be above 90 WPM and can manage typing while talkingHas passion on Apple products, be willing to learn and explore product details through self-learningKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsPrevious record of hitting targets in a sales environmentComplex problem solving abilitiesPrevious exposure in a customer facing environmentFunction well in a dynamic, performance-based call centre environment where calls are monitored, recorded and assessedHas experience with both Mac and PCEnglish communication skills with verbal and written preferredEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore