With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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A Sales Manager in room sales is responsible for maximizing revenue opportunities in the areas of room reservations by driving sales acquisitions, maximizing business opportunities and increasing business conversions The person is knowledgeable on local and international market trends and would recommend strategic sales initiatives to win the business and maintain hotel's market leader position as preferred hotel for international business and leisure travel segments.

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What will I be doing?  

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As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:

\n\nAcquire new business and maintain existing business relationships with accounts.\nMaximize group room revenue and maintain accurate room blocks including group attrition. \nFollow through from negotiation to actualisation and final bill settlement for groups.\nComply to brand standards including Hilton EventReady with CleanStay and maintain quality assurance with support for internal audits and handling mystery shopping calls. \nIdentify gaps in revenue contribution and recommend implementation of initiatives to mitigate shortfalls.\nUnderstand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.\nProduce quotations efficiently, send contracts to customers and follow-up promptly.\nShow clients around the hotel. \nOperate the hotel reservation system to book rooms, banquet venues, etc.\nSend the team’s work order promptly and ensure that the relevant departments receive relevant information. \nEstablish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.\nRecommend other hotel chains within the group to clients.\nProactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.\nUnderstand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.\nWelcome key customers, team leaders and VIPs to the hotel when they arrive.\nEnsure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.\nHandle guest feedback or complaints.\nMaximize sales at all times and effectively forecast team and banquet revenue.\nProvide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.\nActively participate in the development of marketing plans and collaborate to achieve budgets.\nChair and attend meetings as needed.\nConscientiously perform assigned tasks and special tasks.\n

What are we looking for? 

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A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

\n\nHospitality: Volunteer to provide unparalleled hospitality.\nIntegrity: Do what you should do all the time.\nLeadership: Strive to be a leader in both your industry and your community.\nTeamwork: Actively promote teamwork spirit in all work.\nOwnership: take responsibility for your actions and make decisions.\nNow: Operate with urgency and discipline.\n3 years or above hotel sales and related experience.\nGood communication, organization and presentation skills.\nAble to work under strong pressure.\nUnderstand local customers and have strong market analysis ability. \n\n

What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!