The Sales Manager, Surface Conditioning North America is tasked with achieving annual sales targets within a designated sales territory, as assigned by Surface Conditioning Leadership. This role is pivotal in driving and growing sales within both new and existing accounts, ensuring alignment with the Business Plan. In this role, you will develop an understanding of the products, their applications, services, and policies to provide top-tier technical sales support to customers. Responsible for penetrating and developing new accounts and markets, while also maintaining and expanding existing business relationships. This involves integrating product, process, and application knowledge into a comprehensive and successful territory plan.

This position will provide support to the Technical Manager(s) across various markets, including Precision Industrial, Aerospace, Metallurgy, Electronics and Semiconductor. This assistance will take the form of problem-solving, making connections, understanding value chains, and conducting market research. The insights gained from these activities will play a key role in the strategic planning for the business. Responsible for providing Surface Conditioning Leadership with market information and competitive updates, maintaining a keen awareness of all market influences. Specific sales and market intelligence projects may also be assigned, requiring the manager to undertake these tasks with diligence and insight.

New business development:

Support in the identification, development and definition of profitable business relationships in new and existing markets by leveraging the product portfolio & competencies. Devise & implement strategy and screening criteria for new business opportunities. Close new business deals by coordinating requirements and negotiations in alignment with business operations. Develop strong relationships at target accounts, differentiate through value and solutions-selling, disciplined process. Work closely with internal and external technical teams for collaboration on new products, unlocking new markets and business opportunities.

Manage all aspects of the ongoing relationship of key accounts:

Develop and nourish sound working relationships that extend through the business organization. Determine needs of current & new products and relay pertinent information to appropriate contact points in the plants (forecasts, product requirements, quotations, etc.) Manage personally or coordinate delivery of quotation responses to above requests with customer. Negotiate price and terms to close on opportunities at acceptable margins. Follow-up on open quotations. Manage internal communication regarding issues related to product quality, payment or credit terms. Provide input for pricing negotiations to the Director of Sales Marketing and upper Management.

Support internal business processes:

Collect, analyze and transmit market intelligence regarding customers, market evolution, competitors and technology trends in order to guide the direction of new product development pipeline. Support the 3-year plan, yearly budget and quarterly re-forecasts preparation if directed.Collaborate with marketing, as required, to provide input into the development of digital marketing strategies and tradeshow participation necessary to achieve product line sales objectives