Sales Manager

Application Deadline: 28 February 2025

Department: Sales & Marketing

Employment Type: Fixed Term - Full Time

Location: Malta - Gozo

Reporting To: Director of Sales

DescriptionResponsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.\n
The job of Sales Manager is executed satisfactorily when:\nThe Hotel achieves its Financial Objectives.\nThe Sales Team that the person works with achieves their Revenue Objectives.\nThe person achieves their Personal Objectives.\nThe TTTT is carried out to the satisfaction of both the Director of Sales / Director of Sales & Marketing.\n

Key Responsibilities\nResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set\nResponsible for prospecting new accounts.\nResponsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.\nConduct site inspections.\nAdhere to the Corporate SOP’s.\nFollow up of tentative bookings in the assigned markets.\nDetailed knowledge of competitor set.\nDetailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.\nResponsible for timely contracting from the client base responsible for.\nSMART contracting to ensure optimum yielding during annual rate negotiations.\nAttend trade shows, sales blitz, workshops, etc. in the assigned markets.\nAssist  the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.\nAssist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.\nExecute sales actions within set cost budget structure.\nDocument all sales actions in SFA (S&C).\nUpdate OPERA contact database at all times.\nCross sell other Kempinski Hotels.\nUnderstand, and follow the Company Sales Vision.\nParticipation in Duty Manager rota.\nUnderstand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.\nEnsure that all potential and real hazards are reported and rectified immediately.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. \n

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Job Requirements\nEDUCATION:                       
University graduate, Hotel Apprenticeship
Higher College Education.                                        
\nEXPERIENCE: 
Two (2) years experience in a Sales position, preferably in a 4/5 star hotel.\n
LANGUAGE: English – excellent oral and written skills
Maltese - beneficial
\nCOMPETENCIES:
Planning/organisation
Adaptability
Flexibility
Initiative
Negotiation skills
Selling skills
Innovative ideas
TECHNICAL COMPETENCIESStrong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
Micros Fidelio Opera and Sales & Catering
\nINDIVIDUAL CHARACTERISTICS:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\n
People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Interest to develop in the Sales department, communication, attention to details
Organisational skills
Problem solving & decision making\n

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About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.