Sales Manager
IHG
**About Us**
Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.
Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.
We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.
**About Kimpton Riyadh**
Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.
**Day-to-Day Activities of a Sales Manager**
1. **Client Relationship Management** :
2. Building and maintaining relationships with existing and potential clients.
3. Conducting sales calls, meetings, and site visits to showcase the hotel's facilities and services
4. **Sales Strategy and Planning** :
5. Developing and implementing sales strategies to achieve revenue targets.
6. Analyzing market trends and competitor activities to identify new business opportunities
7. **Managing Sales Activities** :
8. Participating in sales calls with team members to acquire new business and close deals.
9. Generating proposals, writing contracts, and handling customer correspondence
10. **Event Coordination** :
11. Working closely with the events team to ensure smooth execution of booked events.
12. Providing accurate and complete turnover to the event management team
13. **Revenue Management** :
14. Identifying new business opportunities to achieve personal and location revenue goals.
15. Understanding market conditions and adjusting sales strategies accordingly
16. **Customer Service Excellence** :
17. Ensuring exceptional customer service throughout the sales process.
18. Interacting with guests to obtain feedback on product quality and service levels
19. **Reporting and Documentation** :
20. Preparing and submitting sales reports, forecasts, and budgets.
21. Maintaining accurate records of all sales activities and client interactions
22. **Team Collaboration** :
23. Collaborating with other departments to ensure coordinated efforts in achieving sales goals.
24. Participating in team meetings and sharing insights to improve sales performance
**Skills and Qualities Needed**
1. **Strong Communication Skills** :
2. Ability to communicate clearly and effectively with clients, team members, and other departments
3. **Sales and Negotiation Skills** :
4. Proficiency in sales techniques and the ability to close deals successfully
5. **Organizational Skills** :
6. Managing multiple tasks and maintaining detailed records efficiently
7. **Problem-Solving Skills** :
8. Addressing and resolving issues promptly and effectively[2] (https://careers.marriott.com/sales-manager-proactive-sales/job/2FD9EC09CD73056FBFC7C132AEDE512E) .
9. **Market Knowledge** :
10. Understanding market trends, competitor activities, and customer needs
Working as a Sales Manager in an international luxury hotel requires a combination of strong communication, organizational, and sales skills. This role is essential for driving revenue and ensuring the hotel's success in a competitive market
**What we need from you**
Ideally, you'll have some or all of the following competencies and experience we're looking for:
• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• GCC exposure
• English Fluency is required
• Arabic Fluency is preferred
**Teamwork and Flexibility**
In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.
**What we offer**
We’ll reward all your hard work with a competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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